About the Role
As a Customer Support Specialist, you’ll provide post-sales technical assistance to customers. This includes installation, troubleshooting, issue resolution, and maintenance of our products and services. You’ll work independently and contribute to improving support processes and customer experience.
Responsibilities
1. Investigate and resolve technical issues using data analysis and log file review
2. Reproduce customer issues in test environments and escalate when needed
3. Provide support via phone and digital channels
4. Advocate for customer needs during product development
5. Share knowledge and support colleagues across the team
Requirements
6. Working knowledge of IT systems (e.g. databases, Windows, Linux)
7. Curiosity and a proactive approach to learning new technologies
8. Experience in technical support is helpful but not required
9. Clear communication skills and a collaborative mindset
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
10. Generous holiday allowance with the option to buy additional days
11. Health screening, eye care vouchers and private medical benefits
12. Wellbeing programs
13. Access to a competitive contributory pension scheme
14. Save As You Earn share option scheme
15. Travel Season ticket loan
16. Electric Vehicle Scheme
17. Optional Dental Insurance
18. Maternity, paternity and shared parental leave
19. Employee Assistance Programme
20. Access to emergency care for both the elderly and children
21. RECARES days, giving you time to support the charities and causes that matter to you
22. Access to employee resource groups with dedicated time to volunteer
23. Access to extensive learning and development resources
24. Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.
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