Meeting Room & Events Operative ( 6 Month Fixed Term Contract) Job ID 206512 Posted 13-Feb-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative Location(s) Windsor - England - United Kingdom of Great Britain and Northern Ireland Meeting Rooms Operative Mon - Fri .Times - 6:30am - 3:30pm To work in an operational role dedicated to Meeting Room and Event services whilst also supporting the wider Facilities Department as a whole. - Provide support to the Meeting Room & Events Supervisor and ensure that contractual commitments are met and exceeded, e.g. SLAs/KPIs. - To deliver the day to day management of the Meeting Room and Events services, monitoring / making / amending bookings, liaising with meeting organisers, discussing requirements, physically setting up and breaking down meeting room layouts. - Ensure you have a daily schedule of all meetings and events taking place, stopping by at the start to offer any assistance, arriving on time to 'turn' any rooms throughout the day for different layouts, and managing your time appropriately to ensure all meeting rooms are set-up and ready as required. - To be the 'Meeting Room Champion', understanding how all IT equipment functions, reporting any faults and ensuring a resolution is met, understanding different layout options and what is achievable to advise customers accordingly. - To ensure every meeting room is presented in a professional manner, clean and tidy, furniture arranged as per standard layout, floor boxes in place, whiteboards cleaned, cables managed & secured appropriately, stock levels of items such as flipcharts & pens are maintained, all engineering (fabric or electrical) faults and IT faults are reported and completed. - To build relationships with key client representatives such as Executive / Team Assistants and those who are 'top bookers' of meeting spaces, in order to understand their needs and requirements for important events such as Board Meetings, Financial Results and Graduate Assessment Centres. - Ensure that break-out and collaboration spaces on the office floors and general areas are well maintained, re-arranging furniture after use, checking screens are functioning & connectors are available, whiteboards are cleaned, stationery is available. - To support with any special events that the client may wish to run, meeting with organisers and confirming how the wider Facilities Team can support. - To remain flexible in your approach understanding there may be occasional need to arrive early / work later in order to meet business needs. - To ensure that hazards are being reported through the correct process and are made safe and resolved. - Ensuring business policies and processes are effectively supported and followed within the contract. - Support CBRE colleagues within all areas of the operational activities, also providing cover during periods of leave or sickness absence. - Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is supported across both CBRE services and sub-contractors activities. - Actively participate in training, development and self-learning. - Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. - To undertake any other reasonable requests/tasks as requested by the Management Team and/or the client. - Promoting and maintaining the CBRE RISE values. Accountabilities: - Accountable day-to-day to the Meeting Room & Events Supervisor. - Reporting to a CBRE FM and Contract Manager. - Accountability to the CBRE functional heads, as appropriate. Skills & Knowledge - Ability to correspond with all levels across the business and provide efficient administration support. - Computer literate with a solid understanding of Microsoft Office, including emails, Excel spreadsheets and Word documents - Ability to work on own and as part of a team - Ability to prioritise workload to meet time scales. - To be flexible and have the ability to deal tactfully, calmly and effectively with a wide range of people from within and outside the organisation. - Excellent motivational and influencing skills, with good levels of personal integrity - Maintain a high level of personal presentation at all times and display a positive attitude towards work. - A role model for customer service excellence. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)