Customer Service
London, UK | Manchester, UK | Posted 6+ months ago
Team
Join our vibrant team of Relationship Managers at Raisin, where you'll drive growth across Europe and the UK by nurturing partnerships with our platform's banks. Lead integration efforts, launch new products, and manage key accounts while navigating complex stakeholder relationships. Your agility and expertise will shape the future of banking partnerships in our high-growth fintech environment.
Your Responsibilities
1. Build and manage relationships with key stakeholders of our deposit-taking partner banks on a day-to-day basis.
2. Develop a solid understanding of our banks' requirements and help our partner banks succeed on the Raisin platform, working closely with our marketing and distribution teams.
3. Report on the progress of relationships and projects to internal stakeholders using respective tools.
4. Support the wider RM team with special projects and new product launches as required.
5. Collaborate with the wider Raisin teams on key projects as needed.
6. Ensure product information and documentation are up-to-date and maintained within our systems.
Your Profile
1. At least an undergraduate degree (finance-related preferred).
2. A proven track record of managing relationships in financial services, banking, or high-growth startup environments.
3. Constant desire to learn; we offer multiple trainings and a training budget to support you.
4. Ability to be hands-on in a high-pressure environment.
5. Excellent organizational skills.
6. Fluent English is essential; additional language skills (especially French, Italian, German) are a plus.
Join our mission, join our team — and grow with us!
About
At Raisin, we care about each other, fostering an open and caring environment where everyone feels welcome and comfortable. Our culture is driven by our ambitious team, who are central to our success. As part of the Raisin UK team, benefits include:
* Investment in your development with an annual personal training budget of £1,700 and four full training days per year.
* Access to Babbel for continuous learning.
* Breakfast, snacks, fresh fruit, and drinks available around the clock.
* Hybrid working model: in the office twice a week, with Wednesday as our core day.
* 28 days + Bank Holidays of holiday per year.
* Birthday leave and a gift voucher to celebrate your birthday.
* Company stakeholder pension with a minimum employer contribution of 5%.
* Opportunities for annual retreats in exciting European cities and other team-building events.
About Us
Raisin is a trailblazer in the savings and investment space. Founded in 2012, the fintech company has opened the €95+ trillion deposits and investments market across the European Union, UK, and US to consumers. Today, Raisin serves over one million customers, offering a range of savings, investment, and pension products. Based in Berlin, Raisin operates its own B2C marketplaces under the brands Raisin, WeltSparen, and ZINSPILOT, working with over 400 banks and financial service providers from more than 30 countries. With €50 billion AuA and over €1 billion in interest generated for customers worldwide, Raisin is backed by renowned investors including Deutsche Bank, Goldman Sachs, and others. Offices are located in Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich, and New York.
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