Overview
Administrative Assistant - Healthcare role at Clyde & Co. The role provides administrative and file management support across the team. Work will come either directly from the fee earner or through the work allocated by the Practice Assistants. The role is accountable for establishing and maintaining a service-based relationship with the team they support, recognising and translating needs and expectations into a responsive service.
Responsibilities
Client Relationship Management
* Liaise with Practice Assistants to provide support to Client & Marketing for scheduling tender meetings, directory interviews, client training etc.
* Liaise with Practice Assistants to enter, maintain and update Interaction – adding new prospects, clients and contacts, activities and business development information.
* Ensure current knowledge of client-specific protocols and processes, and build these into current practices.
Administrative
* File management – updating and maintaining all files, ensuring documents are filed correctly and named in line with the business-wide naming convention and the correct folder structures (electronic and paper).
* File opening and closing – matters are set up on the relevant document/case management system. Undertake all file closing/archiving procedures ensuring compliance at all times.
Communication
* Liaising with fellow team members on workload and deadlines.
* Answering internal calls for other members of the team.
* Liaising with Hub Leader, Practice Assistants and Legal Support Assistants.
Financial
* Assisting with billing as required.
* Assisting with expenses as required.
Processing
* Manage priorities and workload to ensure deadlines are met; liaise with Hub Leader/Legal Support Managers where challenges arise.
* Create and upload information to client data rooms as instructed by fee earners, Practice Assistants and Legal Support Assistants.
* Produce court bundles (paper and electronic) and ensure master bundles are prepared per instructions; arrange suitable delivery methods.
* Check client and internal data for accuracy; ensure compliance with firm-wide/department policies.
* Check post and/or emails and file appropriately in the firm\'s document management systems.
Customer Service
* Attend team meetings; update service users on progress where appropriate; offer assistance consistently.
Essential Skills & Experience
* Effective communicator with ability to liaise with internal and external clients professionally; strive to provide exceptional service.
* Good organisational skills and ability to manage time effectively in a fast-paced environment.
* Conscientious with personal responsibility for work and quality.
* Positive can-do attitude with adaptability to change.
* Excellent attention to detail; customer/client service focused.
* Proactive, professional and flexible approach; willingness to learn and develop.
* Excellent team player with readiness to take on new responsibilities.
Technical Skills
* Relevant office-based administration experience.
* Aptitude for administration management and processes; experience with document management/case management systems.
* Intermediate knowledge of Microsoft Office.
The Firm
Clyde & Co is a leading global law firm specialising in insurance, transport, construction, energy, trade and commodities. It is globally integrated, offering a comprehensive range of legal services. The firm is committed to diversity and inclusion and to pro bono work and environmental responsibility.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
* Industries: Law Practice
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