ER Specialist, Employee Experience and Relations (EXR)
At Amazon India, our mission is to be the most customer-centric company on earth. We aim to deliver each package quickly, accurately, and cost-effectively, providing our customers with the best experience possible through innovative delivery options. To support our rapidly growing network of drivers and delivery service providers, we are looking for ER Specialists to join our newly formed Driver Relations Team.
The central objective of Amazon's Driver Relations team is to ensure fair, respectful treatment of drivers, aligned with our core business values. The individual will be responsible for fostering a positive driver relations environment that promotes safety, capability, engagement, and a high-performance, customer-obsessed culture. The candidate should be capable of managing high volumes of tasks with minimal guidance, anticipating problems, creating contingency plans, managing multiple priorities, and organizing logistics.
A day in the life
1. Leverage understanding of drivers' challenges to prioritize programs that improve their experience.
2. Collaborate with program, product, and tech teams to standardize initiatives impacting drivers and implement continuous improvement mechanisms.
3. Analyze quantitative and qualitative data from multiple sources to identify trends.
4. Engage with drivers in person or virtually to understand their experiences, identify issues, and document concerns.
5. Work with action owners to ensure timely resolution of issues.
6. Prepare consolidated reports for leadership reviews.
7. Travel to sites as needed for proactive voice listening mechanisms.
8. Apply employee and labor relations best practices to support strategies and address business needs, including identifying root-cause risks.
9. Partner with stakeholders to drive engagement initiatives and capability building.
10. Implement and analyze employee surveys and questionnaires.
BASIC QUALIFICATIONS
* 3+ years of human resources experience
* Experience with HR processes and systems
PREFERRED QUALIFICATIONS
* Experience with process improvement and stakeholder management
* Experience managing confidential employee information with strict confidentiality standards
Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. Amazon is an equal opportunity employer and does not discriminate based on protected statuses.
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