Revenue Officer at West Midlands Metro
Location: WS10 0AR
Salary:£28,814 per annum + Excellent Benefits
Contract: Full-time, Permanent
Benefits: MML Pension, 25 days holiday plus Bank Holidays & Free travel on Tram & NX Bus for you and your partner
Role Overview: We’re now looking for a Revenue Officer to join our Commercial team, someone who sets the standard for exceptional customer service while helping to protect and grow the revenue that keeps our trams running.
Responsibilities
* Travel across the Metro network to check tickets, identify fare evasion, and promote ticket purchase before travel.
* Issue Penalty Fare Notices in line with the Midland Metro Penalty Fares Act where appropriate.
* Work with colleagues and partner agencies (including Safer Travel and the British Transport Police) to minimise ticketless travel.
* Provide a reassuring, informative, and friendly point of contact for customers at all times.
* Support during special events (e.g., football matches, concerts) and service disruptions to keep customers informed and reassured.
* Assist with surveys, customer engagement sessions, and marketing campaigns.
* Record accurate information and feedback to supervisors to help improve services.
* Represent MML at community and stakeholder events.
Essential Skills & Experience
* Previous experience in a customer-facing role.
* Strong communication and interpersonal skills.
* Confidence to handle challenging situations calmly and professionally.
* Ability to work independently and as part of a team.
* Numeracy skills and the ability to interpret procedures accurately.
* Flexible attitude to working hours and duties.
* Honesty, integrity, and pride in representing MML in a professional manner.
It Would Be Great If You Had
* Experience in a transport, retail, or hospitality environment.
* An understanding of ticketing or fare structures.
* The ability to gather and analyse information to identify trends.
Training & Development
You’ll receive full training to equip you with the knowledge and confidence to succeed in your role. We’ll also provide ongoing learning and development opportunities to help you grow your career within the organisation.
Apply Now
Apply now and start your journey today!
This vacancy will remain open for up to 6 weeks from the date of publication.
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