Job Description Summary and purpose of the Job: The team of Offboarding Advisors have a crucial role to the success of the overall business. They are the team who liaise with customers who want to cancel their services with Wavenet; this could be due to upgrading to new services with Wavenet, or that they have closed their business, or they are migrating to a new telecom’s provider. It is the Offboarding team who liaise with the customer and internal colleagues to ensure we have everything we require to proceed, or they may discuss with the customer to hopefully retain their business. The extent of your duties will include but are not limited to: Managing cease request from customer or other internal departments. Calculating any early termination fees using an internal database and advising customers of the contractual obligations of ceasing services. Liaising with third-party suppliers to agree termination dates of service. Ensuring that termination of services takes place on the agreed date. Advising the Billing Team to stop charges in relation to ceased services from the agreed date. Advising third party suppliers to stop services billed to Wavenet to ensure revenue protection. Resolving any ceasing queries with customers and or third parties either on the telephone or by email. Chasing third party suppliers for updates on ceases. Working with internal departments to retain customers and to stop services ceasing. Scanning and updating legacy paper documents to digital contracts. Updating of customer contract database as and when services change.