Overview
Job Title: Emotional Wellbeing Practitioner - Adult Services
Reports to: Team Manager
Direct Reports: None
Employment: Full time – 35 hours
Application End Date: 25/8/25
Start date: November 2025
Note: This position is fully remote with working hours between 12.00pm–10.00pm and weekends 5.00pm–10.00pm.
Role Objective
Offer digital emotional wellbeing support to adults, and moderate service user content to ensure the online community is a safe and confidential environment.
Main Responsibilities
* Offering digital emotional wellbeing support to adults
* Providing text-based online support and advice to adults within the Clinical & Operational model
* Assessing and managing risks and needs of each service user you interact with
* Appropriately signposting and referring
* Provide support through drop-in chats and messaging to help with physical, emotional and mental health issues and distress
* Moderation of service user submitted content, journals and goals
* Moderating service user submitted content following policies and procedures
* Moderating journals and goals
* Assessing and initial risk management of content, journals and goals
* Appropriately signposting and encouraging engagement relevant to presenting issues
* Performing all duties in line with relevant compliance, legal requirements and internal policies, with particular reference to safeguarding and data protection legislation
Clinical Administration
* Maintain accurate records using Kooth approved systems and processes
* Liaise with other professionals around safeguarding issues and concerns
* Maintain accurate information about shift duties and activity via the scheduling and rota system
Attending Clinical Supervision, Support and Training
* Attend and contribute to clinical supervision and internal clinical support
* Commit to mandatory in-house training and continuing professional development opportunities
Attending Management Supervision and Meetings
* Attend and contribute to team meetings and other key organisational meetings
* Attend and contribute to management supervision to review clinical work and overall performance against KPIs
Requirements
Essential
* Degree in a relevant subject (e.g., social care, mental health nursing, counselling, social work, psychology) or a qualified-by-experience professional with significant demonstrable training in mental health support and emotional wellbeing
* Working knowledge and understanding of safeguarding and child protection policies and legislation
Desirable
* Relevant professional mental health qualification and demonstrable experience
* Ongoing specialist training in Mental Health
* Suicide Prevention and Self-Harm Mitigation Training
* Safeguarding and risk management interventions training
* Training in Child Protection and Adult Safeguarding
Personal and Clinical Skills
* Knowledge of moderating service user submitted content
* Understanding the benefits and constraints of an anonymous digital online community
* Ability to review and edit submitted content to meet community boundaries
* Recognition of equality, diversity and inclusion in service user content and online support
* Effective language and communication with colleagues and service users
* Ability to identify safeguarding concerns in content, journals and goals
* Knowledge of self-care for practitioners
* Risk management skills and ability to respond to emerging risks when moderating content
* Knowledge of signposting pathways
* Ability to engage with service users through messaging on presenting issues
* Ability to research topics when creating content
* Ability to use clinical support for online working
Working Hours
* Contract 35 hours (full-time)
* Service hours: 12:00–22:00 Monday to Friday; 18:00–22:00 Saturday and Sunday; weekend options include 5–10pm on Fri-Sun
* Shifts typically 6 or 8 hours
Benefits
* Competitive salary up to 25,207 (full-time equivalent), dependent on experience
* 36 days annual leave, including public holidays
* yearly professional training programmes for development
* Pension contributions and company share option awards
* AXA health plan and Employee Assistance Programme (EAP) with 24/7 mental health support and GP access
* Life assurance up to four times annual salary
* Flexible remote working
* Incapacity Income Protection
* Clinical supervision and in-house clinical support (paid)
Equal Opportunity and Safeguarding
Kooth is committed to fostering an inclusive and diverse workplace that values equal opportunities for all. We recruit without discrimination and are dedicated to safeguarding and promoting the welfare of children, young people and vulnerable adults. This includes robust recruitment procedures and enhanced DBS checks where applicable.
Reasonable Adjustments
We provide reasonable adjustments to applicants and employees with disabilities or those requiring accommodations in the application process, interviews, or on the job. Please inform our Human Resources team if you need adjustments.
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