About the Role The business is looking for a highly organised and trustworthy Business Operations Manager to join the team. This is a central and hands-on role supporting the Founders across HR, IT, compliance, property, and general office operations. You’ll be responsible for ensuring that the business runs efficiently day-to-day — keeping systems, renewals, and compliance on track — while bringing a proactive and positive attitude to every task. You might be managing employee onboarding, coordinating Cyber Essentials renewal, chasing a contractor for a property repair, or setting up a new subscription. This is a role for someone who thrives on variety, takes ownership, and values getting things right. Key Responsibilities HR & People Operations * Maintain accurate HR records, employee details, and benefits documentation. * Manage onboarding and offboarding processes (equipment, IT access, subscriptions, welcome packs). * Coordinate recruitment activity, job postings, and interview scheduling. * Oversee annual appraisal templates, employee benefits, and training updates. * Manage and update staff holiday records and HR version control. * Support the Founders with employee communications and staff events. IT & Compliance * Act as day-to-day liaison with external IT provider, ensuring smooth support for employees. * Maintain the IT audit, subscriptions, and license renewals. * Manage Cyber Essentials and Cyber Essentials Plus certifications, working with external partners. * Maintain and update IT and password policies, and ensure GDPR compliance. * Support employees with day-to-day IT queries and basic troubleshooting. Business Administration & Renewals * Oversee general office access, cleaning, office supplies, and equipment management. * Coordinate stationery orders, printer upkeep, and document shredding schedules. * Support employee and company event planning throughout the year. * Ensure the workspace is well maintained, safe, and well-equipped. Property Management * Oversee management of properties within the Founders’ portfolio. * Liaise with letting agents, solicitors, and contractors for rental and sales processes. * Review tenancy agreements, inventories, and oversee maintenance or renovation projects. * Manage utilities for empty properties and ensure all regulatory standards are met. The Candidate A confident, capable all-rounder who enjoys bringing order to a fast-moving environment. Being comfortable with juggling priorities and have a natural sense of ownership and responsibility. Positivity is a must. Experience * 5 years’ experience in operations, HR coordination, or office management (ideally in an SME or founder-led business). * Strong organisational and problem-solving skills, with a focus on detail. * Experience managing renewals, suppliers, and compliance tasks. * Confidence with Microsoft 365, Teams, SharePoint, and cloud-based systems. * Excellent written and verbal communication skills. * Discretion, integrity, and a positive, proactive mindset. • Familiarity with Cyber Essentials and GDPR processes. • Experience managing property or facilities. • People operations background. What You’ll Get • A broad, varied role with genuine autonomy and influence. • The trust and flexibility to manage your workload and make improvements. • Exposure to a dynamic business environment where your input matters. • A supportive, people-first culture that values initiative and positivity. • Competitive salary and benefits package