Sanctuary provides in‑house repairs and maintenance services to a wide portfolio of properties. As a not‑for‑profit, we aim to achieve outstanding results for our customers.
Gas Planner
£34,400 - £36,210 per year – 40 hours per week
We have an opportunity for three Gas Planners to join our Gas South East team based in Rochford. The role is to schedule appointments for Gas Safety Checks throughout the South East Region, ensuring efficient workloads for gas engineers and effective appointment management.
The role of Gas Planner will include:
* Deliver high‑quality, consistent scheduling and programming of gas servicing and repairs across the South East Gas Region, ensuring compliance targets are met.
* Respond positively to complaints and breakdowns in service delivery, meeting customer expectations and contract specifications, and communicate progress and outcomes to the customer.
* Manage relationships with internal and external customers, identifying shortfalls in service delivery and ensuring they are dealt with appropriately.
* Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are user‑friendly and accessible.
* Assist in producing quality statistical information on key performance indicators such as satisfaction levels and response times to aid managers in target setting, performance monitoring and implementation of improvements.
Skills and experience
* Experience of using multiple systems and processes to effectively schedule a field workforce.
* Working knowledge of relevant regulations, legislation and good practice.
* NVQ2 in Customer Service or Business Administration (or similar).
* Ability to extract and interpret data from a number of sources.
* Good negotiating and planning skills.
Benefits
* 25 days annual leave (rising to up to 30 days) plus public holidays.
* A pension scheme with employer contributions.
* Life Assurance.
* Employee Advice Service including counselling.
* Cycle to Work scheme.
* Voluntary health plans.
* Wellbeing support and tools.
* Staff Networks supporting inclusion.
* Salary £34,400 per annum, rising to £36,210 per annum after 12 months, subject to satisfactory performance.
Inclusion
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to an inclusive environment for our employees and customers. We will make adjustments throughout the application process, in line with Sanctuary’s Disability Confident employer status.
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