People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first, getting to know them, and engaging with the communities we serve.
If you’re a people person, you’ll love working here. You’ll receive support, training, and encouragement to build your career, with incentives to keep you motivated because by investing in you, we’ll raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Demonstrating how to use betting terminals
* Building relationships with customers and providing excellent service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are on a rota basis, including evenings and weekends
What’s in it for you?
We offer competitive benefits, including:
* Flexible full and part-time hours
* Annual pay review and performance bonus
* 28 days holiday (pro-rata), plus a paid birthday day off
* Subsidised travel (London-based roles)
* Pension contributions up to 4%
* Sharesave Scheme with discounted shares
* Discounts on shopping, entertainment, and holidays
* Training and career development opportunities
* Cycle to Work scheme
What do you need to be successful?
* Age 18+ (legal requirement)
* A passion for customer service
* Strong interpersonal and empathy skills
What happens next?
Apply online; successful applicants will complete an assessment via HireVue and then be invited for an interview.
Who are we?
William Hill, part of evoke, has over 1,300 shops across the UK, serving communities since 1966. Our culture is built on trust, belonging, and empowering our teams to succeed.
More About Evoke
Evoke, the new name for 888 Holdings, drives innovation and growth across brands like William Hill, 888, and Mr Green. Join us to be part of a future focused on delivering exceptional betting and gaming experiences. We value flexibility, trust, and personal development, investing in your future to help you thrive.
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