JOB DESCRIPTION
To provide first class support to the wider internal Hadley Technical Team and external stakeholders, both written and verbal relating to the full Hadley suite of products.
Day to day owner of the internal specifications sign off process, and architectural detailing suite, providing clear, technically accurate and timely responses to all requests.
To become a key component of the technical support function for Hadley Construction Technology, products and systems, supporting the Group’s development of business in this key market sector.
THE ROLE
1. Own the specification approval process ensuring proactive sign off turnarounds are achieved.
2. Promote and sharing knowledge related to the Hadley Group Construction Systems with both the wider team and the Group as a whole.
3. Build and Create a comprehensive drawing directory which is always live and technically accurate.
4. Assist the Technology Development Manager and the wider HCT team on key objectives and projects.
5. Build and Maintain both industry and competitor knowledge.
6. Assist in the testing regime to ensure Hadley system offerings have complete technical substantiation that is fit for purpose for both the market and Hadley Group.
7. Assist with the control and management of system test data.
8. Lead the provision of technical/consultation support to all the sales team as directed.
9. Assist in the management, storage and control of project pack, specification templates, consultation reports and other critical project design data.
10. Identify opportunities for and carry out product development within the market sector.
11. Via the technical support workspace establish productive, professional relationships with key internal (external where required) personnel across the levels of the hierarchy to ensure maximum customer integration and information flow.
12. Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
13. Support marketing of technical data (website content, brochures, seminars, trade shows etc…)
14. Keep abreast of competitors technical offerings, and benchmark best practice.
15. Any other duties within the capability of the job holder.
TRAVEL REQUIREMENTS
Areas: Within the UK & International group sites as required.
Full UK Driving License is required, with any offences declared to the company.
THE CANDIDATE
Education and Qualifications:
16. Architectural Technologist HND or
17. Part 1 Architectural Degree or
18. Suitable career experience in architectural or structural design
Experience
19. Excellent understanding architectural drawings.
20. Both 2D and 3D AutoCAD experience.
21. Tekla and/or Revit Experience.
22. System Testing experience (advantage)
23. Analytical skills and technical problem solving.
24. Customer support.
Language(s) & level: Fluent English
CORE COMPETENCIES
Technical
25. PC literate to a high degree of competency
26. Risk assessment
27. Able to read, understand and interpret architectural, & engineering drawings
Job related
28. Able to create innovative solutions
29. Excellent problem-solving skills
30. Good understanding of the customer experience
31. Strong organisation and communication skills
32. Ability to manage a wide variety of activities at the same time
33. Able to work cross functionally and collaboratively with many stakeholders
34. Troubleshooting skills
35. Optimises work processes
36. Able to identify and mitigate risks
37. Cost conscious
38. Able to work under pressure and meet tight deadlines
39. Self-supervising
Personal (Preferred)
40. Demonstrates commitment to corporate values.
41. Good work ethic/reliable
42. Optimistic and open to change
43. Methodical process thinking
44. Civil, courteous, and co-operative to colleagues, clients, and suppliers
45. Maintain standard of dress & personal hygiene acceptable to the company.
46. Energy and Drive for results
47. Acts with honour and integrity
48. Customer focused
49. Able to work with new technologies.
50. Communicate clearly and professionally with all levels of company personnel both written and verbally.
51. Must be systematic and focused on detail when carrying out duties.
52. Must have a professional appearance and attitude i.e., promoting the group vision and policy.
53. Promotes the company at all times.