Job Overview
* Lead a team of Fork Lift & Warehouse Machinery operators, including managing training requirements for the team and shift rota coordination
* Maintain high standards of service continuity to ensure prompt delivery and collection of raw materials and finished products between Building 13 Warehouse and Building 2 production areas
* Specific tasks and objectives will be agreed with the individual at regular intervals in order to meet changing operational needs of the business
Main Duties
* To operate warehouse manual handling equipment to include high reach and counterbalance forklift trucks, trailer tow tractors, ride on and push pallet trucks and pallet inverters to move, load, wrap and safely store palletised products on site.
* All activities conducted as part of this service will be carried out in line with the GSK procedures and policies that apply. The main activities are covered in GSK SOP MSP1313: Trailer Service Production Units and must be adhered to at all times
* Ensure good standards of housekeeping in all areas used by the Distribution and Logistics team
* Report all damage and maintenance required on equipment to GSK immediately to avoid service disruption. To report any non-conformances to Mitie line management
What we are looking for
* Support Soft Services Manager to complete and manage team shift rota
* Support Soft Services Manager to arrange and provide cover for team holiday/sickness
* Manage team performance review process
* Escalate any individual or team issues to Mitie Soft Services Manager and support with any investigations into HR issues within the team
* Support to investigate any deviations from GSK or Mitie processes relating to the Distribution and Logistics service
* Review annually, and where applicable, write Mitie RAMS for Distribution and Logistics service
* Deliver scheduled and ad hoc Mitie Tool Box Talks to team
* Monitor team overtime and send overtime timesheets to Soft Services Manager for processing
* Monitor individual and team GSK myLearning and Mitie Learning Hub training requirements and ensure 100% compliance to KPI
* Liaise with GSK Subject Matter Experts and Mitie Training Coordinator to ensure team are assigned the correct training requirements for their role
* Contact point between Distribution and Logistics service and client, maintaining a professional relationship throughout
* Report and where possible, take action on client complaints or compliments
* Carry out any other reasonable requests
* Encourage continuous networking and liaison throughout each shift to ensure the needs of GSK are met in respective areas
* Forklift truck operator certification and experience in a similar role is required.
* Good people management skills and team player
* Flexible approach to working environment with a willingness to support working overtime as required
* Ability to communicate effectively and foster good working relationships both internally and with client
* Ability to perform well under pressure and independent of supervision
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