Introduction
Indulge your passion for problem-solving and embrace the thrill of addressing risk head‑on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Are you interested in a fast‑paced role? We are looking for a Senior Account Handler to join our visionary and friendly office.
Primarily you are responsible for providing a quality service, by handling client excellence. You'll work collaboratively with the expert Account Executives in the office to achieve common goals. True team cohesion for the ultimate outcome.
You will be experienced within the insurance sector, knowledgeable about the local market and want to put your clients at the heart of your actions.
How you'll make an impact
* You will obtain renewal terms for your customers and explore alternative quotations before producing a final presentation for account managers to discuss with customers. You are the expert; your team will rely on you to have the knowledge.
* Produce market presentations where required and negotiate terms with insurers.
* Check insurer documentation for accuracy and provide to the customer within certain timescales.
* Assist with customer queries, liaise with insurers regarding potential changes and new terms for policies. Demonstrate first‑class interpersonal skills.
* Ensure all account admin is taken care of – confirming cover with relevant insurers, processing policies, and chasing outstanding documentation when required.
* Secure delivery of policy documentation from insurers and check prior to approval and release by Account Executive; you are the point of contact for this account.
* Deal with account queries and credit control matters, highlighting any concerns to account managers, and apply fundamental legal and regulatory policy in relation to internal policies and the insurance contract as required.
* Keep track of monthly budget and income numbers.
* Work in conjunction with your account handler – providing guidance and training.
* Be prepared to assist others within your team as and when required.
* Comply with AJG Professional Standards Manual in accordance with statutory requirements for the role with specific attention, but not limited to, Managing Client information, Whistle‑Blowing, Treating Customers Fairly.
About You
* Corporate experience is vital along with motor fleet experience; previous insurance industry experience is critical, and you must have worked to targets within a regulated environment.
* Educated to GCSE standard or equivalent, with knowledge of general insurance (London Market / Lloyd’s and Industry) products, services, and a good understanding of underlying legal principles and practices relating to risk within your own role capacity.
* Risk‑aware in handling customer information, with a strong customer‑service focus and the ability to identify potential risk issues and seek advice/consultation when required.
* Due diligence and process‑driven to deadlines, coupled with strong planning and analytical skills; accuracy and attention to detail are essential.
* Eligible to work in the UK.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the Minimum core benefits you’ll get, depending on your job level these may improve:
* Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
* Defined contribution pension scheme, with Gallagher also contributing.
* Life insurance paying 4× your basic annual salary, with the option to top‑up to 10×.
* Income protection covering up to 50% of your annual income, with options to top up.
* Health cash plan or Private medical insurance.
Other benefits include:
* Three fully paid volunteering days per year.
* Employee Stock Purchase plan, offering company shares at a discount.
* Share incentive plan, HMRC approved, tax‑effective, with stock purchase options.
* Critical illness cover.
* Discounted gym membership, with access to over 3,000 gyms nationally.
* Season ticket loan.
* Access to a discounted voucher portal to save money on weekly shopping or big purchases.
* Emergency back‑up family care.
* And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident and Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities.
We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help – simply let us know.
Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a callback, leaving details, so we can get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and oppose any form of less‑favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/belief, age or caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender‑non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, lay‑off, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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