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Customer support administrator

Titchfield
Eaton
Customer support administrator
€37,500 a year
Posted: 20 May
Offer description

Our site is undergoing a significant and exciting transformation as we relocate to a newly constructed facility in Daedalus. This state‑of‑the‑art site will serve as the Centre of Excellence for aerospace manufacturing across Europe, marking a new era of innovation and excellence. We pride ourselves as a premier supplier of fully integrated fuel systems for fixed and rotary‑wing aircraft. We boast extensive fuel and air system test facilities, facilitating comprehensive testing across a range of conditions with various fuel types.

Currently located in Titchfield, Hampshire, Eaton’s Aerospace business stands as a global leader in aerospace fuel systems.


What You’ll Do

* Ensure timely on‑time delivery of core shipment
* Return As Is shipments
* Booking house units to stock
* Issuing house units to achieve on‑time delivery
* Ad‑hoc queries from direct staff who have processing issues/labour queries
* Become the knowledge holder for complex shipments (especially Military)
* Receipt and process new repairs to contract review
* Maintain accurate records through scanning
* Complete and update action plans (4ups) relating to departmental targets
* Contact & support customers where required to progress repair orders
* Ensure daily TAKT rates are met
* Attend weekly meeting to relay current information relating to targets to plan
* Ensure urgent repairs are prioritised suitability through inspection and despatch stages
* Support shipping in‑line with output plans
* Drive Lean process improvements to reduce lead times
* Undertake administrative duties to support Aftermarket operations
* Troubleshoot/problem solve transactional errors/system errors
* Ability to work under pressure


Qualifications

* Good experience in working in Repairs (Part 145)
* Good working knowledge of certification requirements CAA/EASA/FAA 8130 etc.
* Proven record in using and driving Lean Manufacturing Techniques and working/leading in high performance teams
* Good Excel working level
* Ability to understand contractual requirements
* Working knowledge of ERP systems (MFG‑Pro) and especially repairs module
* Experienced user of customer portals


Benefits

* Competitive compensation and benefits package
* Challenging projects in dynamic collaborative team
* Great company benefits
* We make your aspirations matter – Eaton encourages internal promotion, whenever possible
* We make your growth matter – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
* We make your contributions matter – reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the through power management technologies
* We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
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