Description
Our client, is seeking to employ an experienced General Manager to lead operations within their new East London, Transportation Hub.
The transportation hub is a safe and secure overnight facility for trucks and their payloads. With refueling facilities and modern amenities, drivers and their assistants can rest and recharge while refuelling their vehicles; the facility also includes a large branded convenience store, fast food restaurant, mechanical workshop facilities, and overnight facilities for long haul trucks.
This role requires a highly skilled professional with strong leadership, commercial acumen, and operational expertise to manage a multi-faceted facility - this is a senior management position.
An awesome career opportunity awaits.
Requirements:
* Matric / Grade 12 (minimum)
* Diploma or Degree in Business Management, Retail Management, Logistics, Operations, or related field
* Additional certifications in Health & Safety, Fuel & Retail Operations, Facilities Management, or Finance (advantageous)
* Minimum 10 years’ management experience in:
o Retail petroleum industry
o Service station and truck stop facility operations
o Retail or convenience store operations
o Logistics, transport depot, or fleet yard operations
* Proven experience in staff leadership, financial control, compliance, and operations management
* Knowledge of POS systems, fuel systems, security systems, and reporting platforms
* Experience with WinBranch, Namos, and SAP Retail systems
* Advanced Microsoft Office 365 skills
* Strong knowledge of labour laws and MIBCO requirements
* Strong organisational and problem-solving skills
* Ability to work flexible hours, including nights, weekends, and emergencies
* High level of integrity, confidentiality, and professionalism
Responsibilities:
Operational, Financial and Commercial Management
* Oversee daily operations across fuel, retail, food services, truck parking, and site facilities
* Ensure compliance with all regulatory requirements, including Health and Safety legislation
* Implement and enforce Standard Operating Procedures (SOPs)
* Ensure operational readiness, equipment uptime, and service standards
* Manage budgets, expenses, procurement, and financial controls
* Drive revenue growth across all business units
* Oversee cash handling, reconciliations, and audits
* Promote and market the facility to increase usage
People Leadership
* Lead recruitment, training, scheduling, and performance management
* Ensure compliance with labour legislation and MIBCO agreements
* Manage union relationships (NUM)
* Maintain a fair, safe, and inclusive workplace
Stakeholder ad Customer Management
* Engage with customers, suppliers, fleet operators, and service providers
* Ensure excellent customer service and resolve complaints within 24 hours
* Liaise with local and national authorities
Stock Management
* Oversee stock ordering, receiving, rotation, and stock takes
* Manage shrinkage and resolve discrepancies
Contract, Lease and Franchise Management
* Manage lease agreements and ensure compliance
* Oversee franchise operations and brand standards
* Manage third-party service providers
Systems and Technology Management
* Manage POS, fuel systems, CCTV, access control, and reporting systems
* Ensure compliance with IT and data security policies
Compliance, Safety and Risk Management
* Ensure full compliance with safety, environmental, and regulatory standards
* Conduct audits, risk assessments, and emergency planning
* Implement risk mitigation strategies
Integrity and Safeguarding
* Maintain confidentiality of company and client information
* Uphold company policies and professional conduct
* Safeguard all company assets and equipment