Be the first point of contact for guests during the night, ensuring a warm welcome, smooth arrivals and departures, and providing exceptional service at Graduate by Hilton Cambridge.
We exist to create unforgettable experiences for every guest, every time. Whether it’s offering a warm welcome in the late hours, ensuring a smooth check-in, or providing reassuring support throughout the night, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
1. Respect – We treat every guest and colleague with kindness and dignity.
2. Excellence – We go the extra mile in pursuit of outstanding service.
3. Accountability – We take ownership of our actions and follow through on our promises.
4. Cooperation – We work together as one team to deliver the best experience.
5. Honesty – We act with integrity and transparency at all times.
How We Do It
We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
The Role
Based at the beautiful Graduate Cambridge by Hilton, right on the River Cam in the heart of the historic city, the Night Porter plays a crucial role in supporting the Night Manager and Night Supervisor to ensure night shifts run smoothly. As a Night Porter, you will be the first point of contact for guests, offering a warm welcome, assisting with luggage, guiding them to their rooms, delivering in-room amenities, and providing room service. You will also help with night audit tasks and other responsibilities to ensure every guest feels safe, cared for, and valued throughout their stay.
What You’ll Do
When our guests are asleep, the Night Porter keeps the hotel running like clockwork. Your responsibilities will include:
6. When our guests are asleep, the Night Porter keeps the hotel running like clockwork. Your responsibilities will include:
7. Greeting guests and creating a welcoming and memorable arrival and check-out experience
8. Resolving guest concerns with confidence and ownership, ensuring every guest leaves the hotel happy
9. Ensuring the security of the hotel throughout the night, including regular fire checks
10. Providing drinks and room service to resident guests after hours
11. Cleaning and preparing public areas of the hotel during the night
12. Carrying out general reception duties as required, including guest check-in, check-out, answering the telephone, and night audit procedures
13. Maintaining health and safety standards and overseeing emergency response and evacuation procedures if required
14. Assisting with the preparation and set-up of hotel meetings and event spaces when necessary
15. Acting as first responder in the event of a fire alarm
16. Recording and reporting any maintenance issues using our Alice App and communicating with other departments
17. Completing a thorough handover to the day shift before finishing your duties
18. Carrying out other reasonable duties within the scope of the role
What We’re Looking For
19. You enjoy working at night and thrive in a nighttime role
20. Passionate and dedicated to continuously improving the quality of the hotel’s services
21. Fluent in English to ensure you can best welcome and care for our guests
22. Knowledge of OnQ Property Management Systems (PMS) is desirable
23. A positive attitude and a natural ability to make guests smile
24. A great team player who collaborates well with others
25. Flexibility to work shifts, weekends, and bank holidays
THE PERKS
26. Discounted hotel stays and dining across Hilton properties worldwide
27. Access to learning and development opportunities
28. £ reward for successful employee referrals
29. Retail and leisure discounts and cashback offers
30. 24/7 well-being support helpline
31. Complimentary meals during your shift
32. Recognition programs and team celebrations
33. Convenient parking for cars, mopeds, scooters, and bicycles
About Graduate Hotels
Graduate Hotels is a collection of handcrafted hotels in the world’s most dynamic university towns. At Graduate Cambridge, inspired by the city’s prestigious university, every detail nods to the rich history and vibrant culture of the local community.
Equal Opportunities
We welcome applications from all backgrounds and are committed to ensuring equal opportunities for all.
Right to Work
Applicants must have the right to live and work in the UK in accordance with the Asylum and Immigration Act .