Position
Inside Sales Collaborative Account Manager
Location
Donnington - Telford - TF2 7NB
Salary
£24,570 per annum plus monthly commission
Working Hours
Monday to Friday 9am – 5.30pm
Role Overview
We are looking to recruit an Inside Sales Collaborative Account Manager to join our Inside Sales team at our Head Office in Telford. Your focus will be to work alongside the wider team, supporting our SMB Business Development Managers. If you enjoy leading by example, motivating a sales function, are competitive, target‑driven and pride yourself on getting the best from your team, then this could be your next career move!
Responsibilities
* Build strong peer relationships with Field Sales colleagues (BDM, SBDM, and/or BDE) to deliver a consistent and strategic customer experience.
* Drive customer engagement through multiple communication channels including voice, email, and Microsoft Teams.
* Deliver exceptional service and account development planning to ensure retention and targeted growth.
* Act as the remote account lead for customer queries, working collaboratively across departments to ensure timely resolutions.
Qualifications
* Previous experience of telephone‑based sales.
* Previous experience in account management & sales environment.
* Reliable and determined attitude, assessing own performance and striving to exceed.
* Enthusiastic about sales and maintaining high standards and a positive attitude throughout the day.
* Target‑driven, self‑motivated and eager to exceed KPIs and earn commission.
Benefits
* 31 days holiday, rising to 38 after longer service (inclusive of bank holidays).
* Pension & Life Assurance Scheme.
* 2 fully paid community volunteering days each year.
* Referral Scheme.
* Opportunity for career break after 3 years of service.
Equality and Inclusion
As a diverse and forward‑thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes our staff, customers, suppliers and our local community. We’re committed to the wellbeing of all our staff and the sustainability of our environment.
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