Overview
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Role
Claims Technician - Domestic Major Loss - North England
Be the calm voice claimants rely on to get their lives back on track.
Job Location: North England Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications
We have a fantastic opportunity for Adjusting Executives in the North of England.
Responsibilities
* The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You'll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative – clear communication helps customers feel supported, while independent thinking keeps claims moving forward.
* Imagine being the calming voice after a homeowner discovers water flowing into their property following floods. You'll explain complex details to relieved claimants and have contractors praising your organisational skills.
* Whether working from home or in our bright, collaborative office, you'll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA).
* It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.
Qualifications & Skills
* The skills you will have when you apply: Experience in managing property claims. Previous experience in a claims environment is essential.
* Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.
* Conscientious and hard working: to achieve the required results, flexible and adaptable during times of high volumes.
Development & Training
* The skills that will be developed once working: Comprehensive Training: You'll receive all the Sedgwick-specific training needed to excel in your role.
* Professional Development: We are committed to helping you work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.
What we’ll give you for this role
Remuneration & more
* Competitive salary taking into account skills, experience and qualifications
* A Self Invested Personal Pension Scheme (SIPP)
* Holiday allowance of 25 days plus bank holidays
* Flexible working from our office or your home
Health & support
* Private healthcare plan (including pre-existing conditions)
* Life assurance
* Employee assistance programme for employee wellbeing
* Group Income Protection
Other benefits
* Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
* Discounts on various products and services
Impact & Growth
This isn’t just a position, it's a pivotal role in shaping our industry. At Sedgwick, you'll work behind the scenes for some of the UK's most trusted insurance brands, helping resolve millions of claims each year, and you'll be involved with Sedgwick University for comprehensive training and development with more than 15,000 courses on demand, plus role-specific training and opportunities for formal education from day one.
You'll join a community passionate about making a difference, where every role contributes to protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
Next steps
Think we'd be a great match? Apply now – we want to hear from you.
If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
We maintain a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document describe the general nature and level of work and are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or change duties at any time.
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