Network Support Engineer (NOC 3rd line) Cirencester to £50k
Growing IT / Network solutions provider is seeking a Network Support Engineer to join their team in Cirencester.
As a Network Support Engineer you will provide 3rd line / NOC support to clients, responding to customer support tickets and managing escalations to vendors. You'll troubleshoot customer reported issues, providing advice and guidance, acting as an escalation point for other teams and providing break-fix support for complex networking issues. You will also onboard new customers into the vendor portal, audit new customer environments and provide recommendations.
You'll be mainly working on Juniper networks, also with some Cisco.
Location:
You'll join a friendly and talented team in the Cirencester office on a full time basis.
About you:
* You have strong network support / network engineering experience
* You have experience of troubleshooting and fault resolution within a Juniper environment
* You have strong analysis and troubleshooting skills
* You have experience of managing 3rd party vendors and can push back when needed
* You're have experience with a NOC environment
* You have great communication and customer service skills
What's in it for you:
* Salary to £50k + bonus
* Private Healthcare
* Pension (matched to 7%)
* 25 days holiday, increasing year on year to 30
* Enhanced parental leave
* Technology scheme, cycle to work scheme
* A range of retail discounts and cashback deals
Apply now to find out more about this Network Support Engineer opportunity.
At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.