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Omni-Care was established in 1999 as a small family operation providing home care support to people who are elderly or have a disability, and those who care for them. From these humble beginnings we have grown to service all areas of metropolitan Melbourne and currently have a workplace of approximately 350 support workers and around 60 office staff. Our priorities remain the same - to keep our clients front of mind always while providing high quality, flexible support.
Our Values
At Omni-Care we value customer service excellence, solutions focus, teamwork, and enthusiasm.
The Role
We are seeking a Care Coordination Assistant who will be responsible for assisting the Care Coordination team in achieving and maintaining optimum customer service levels. This role involves coordination of support workers to attend clients and other administrative tasks. The role reports to a Care Coordination Team Leader and is a stepping stone to the Care Coordinator role and beyond.
The position involves:
Contribute to Omni-Care's positioning as a premium provider of attendant care services by maintaining excellent customer service standards and ensure clients rights are respected in every aspect of the role.
Monitor workspaces and follow up with support workers to ensure that there are no missed shifts and other compliance requirements are met.
Complete client confirmation calls where required and/or confirmation documentation.
Take overflow support worker calls for the team you are connected to e.g. support worker providing feedback and entering appropriate notes into the GoldCare system and forwarding the notes to the Care Coordinator responsible.
Record compliments and complaints and when experienced, assist with other Care Coordination tasks.
Complete data management tasks and other projects as required by the Team Leader or Care Coordination Manager.
About You
Great attention to detail.
A positive personality and a can-do attitude.
Experience in aged care or disability or a strong administrative background will be well regarded.
What We Offer
A welcoming and supportive team where enthusiasm and commitment to excellence are appreciated and rewarded. We provide training and opportunities for career progression. We have regular social gatherings to foster our warm and friendly environment. As well as an additional leave day on your birthday and a bonus!
Next Steps
If you are a vibrant, motivated and enthusiastic individual who is ready to join the Omni-Care team, click Apply Now to submit your CV and cover letter!
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience in administration? What's your expected annual base salary?
Omni-Care strives to maintain the quality of life, dignity and independence of people living in our community who are elderly, disabled or who have serious medical conditions.
Omni-Care is firmly and totally committed to delivering the highest quality care by providing trained and reliable staff and excellent customer service at all levels of the organisation.
We recognise that the continual development and refinement of our processes and procedures is paramount to our continued success and the achievement of our goals.
We pride ourselves on employing support workers who are representative of the community, who are compassionate and caring and also professional, well trained and security checked.
Our Care Coordinators work with you to ensure that your needs and goals, are understood and passed on to the support workers on your program. We appreciate that you and those who support you have, unique requirements.
Source: this is an extract from the company’s own website.
Omni-Care strives to maintain the quality of life, dignity and independence of people living in our community who are elderly, disabled or who have serious medical conditions.
Omni-Care is firmly and totally committed to delivering the highest quality care by providing trained and reliable staff and excellent customer service at all levels of the organisation.
We recognise that the continual development and refinement of our processes and procedures is paramount to our continued success and the achievement of our goals.
We pride ourselves on employing support workers who are representative of the community, who are compassionate and caring and also professional, well trained and security checked.
Our Care Coordinators work with you to ensure that your needs and goals, are understood and passed on to the support workers on your program. We appreciate that you and those who support you have, unique requirements.
Source: this is an extract from the company’s own website.
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