About the team and what we do
The Panel Support Team ensures that NMC Panel Members and Legal Assessors are efficient, engaged, technically proficient, empathetic in their approach and reflect the diversity of the communities we serve. We manage the selection and appointment, induction and onboarding, ongoing training and continuous development, and performance of over 580 Panel Members and Legal Assessors. We also manage and deliver the Hearings Coordinator induction training programme.
Your role and impact
The Panel Performance and Compliance Manager will play a key role in supporting the Panel Services Manager deliver and operationalise key activities for the Panel Support Team and the independent panel members and legal assessors who sit on our panels (circa 600 people) .
They will be responsible for working with colleagues across the Professional Regulation directorate and the wider organisation to implement key changes for activities.
They will also contribute to the improvements of the quality of decisions made at hearings by overseeing the performance management framework for panel members and legal assessors and work closely with the Panel Training Manager to input into the annual panel member training programme. They will provide support to the Panel Services Manager in the management of contracts between the NMC and panel members and legal assessors.
They will provide support to the Panel Support Team by playing a lead role in the design and delivery of a communications strategy for panel members and legal assessors.
What you'll bring to the role:
* Experience of leading on changing operational systems and processes
* Experience of management of contracts with individuals
* Demonstrable experience of successful quality management, resolution and performance improvement
* Ability to plan, prioritise and work within strict deadlines
* Developing and maintaining relationships with contractors or external stakeholders
* Highly effective communicator with excellent written and verbal skills
* Use data to identify issues and deliver practical solutions
* Innovative problem solving skills
Salary Details:
* London- £56,174 - £62,416.
* Edinburgh - £52,241 - £58,046.