We're now looking for a Customer Service Administrator to be responsible for answering calls within the busy Central Maintenance Control as well as general admin support for asset maintenance and rental services. It involves managing information from service providers and sites while continually monitoring service levels and measuring KPI's. A TYPICAL DAY MAY INVOLVE
* Being the first point of contact for dealing with breakdowns within the business
* Ensuring all vendor and site calls are answered within the agreed timescales
* Ensuring all breakdowns are recorded in the Key 2 system and processed through to relevant vendors for completion
* Updating the system with the relevant repair details
* Build relationships and liaise with service providers
* Work effectively within a team that controls and manages the repairs, maintenance and breakdowns of the majority of the DSC fleet
* General admin duties
Strong communication skills (telephone)
* Experience in working in a high pressure environment
* Fleet maintenance knowledge - desirable
* Good interpersonal skills
* Computer literate
* Previous experience within a call center environment - essential
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly., We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more., At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
* Free confidential 24/7 GP consultations
* Hundreds of retail and lifestyle discounts
* Affordable loans, savings schemes and free mortgage advice
* Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
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