Tenant Liaison Advisor – 12 months Secondment Opportunity/12 months Fixed Term Contract Based: Home-based, with regular travel to sites across the East Midlands, and regular attendance at our head office in Coalville Leicestershire Hours: 35 hours per week, working Monday to Friday Salary: £27,213 - £30,237 annum (RFJ 5) The role We have an exciting opportunity for Tenant Liaison Advisor to join our Planned Works team for a 12- months Secondment/Fixed Term Contract. As a Tenant Liaison Advisor, you will be responsible for liaising with our customers to assist the onsite delivery of emh homes Kitchen and Bathroom Planned Works Programme. You will act as a liaison between our customers, contractors, and emh colleagues, answering any questions and addressing any concerns that the customer may have. The ideal candidate You will be customer-focused, a good communicator, and have excellent interpersonal skills. The successful candidate will be able to build rapport with customers and contractors, ensuring their engagement and create a positive relationship that minimises operational issues and complaints. You will have experience of working to deadlines and prioritising workloads, also experience of producing quality compliance and statistical information. As a Tenant Liaison Advisor, you will regularly be traveling to sites across the East Midlands, and will need to regularly attend our head office, so the ability to travel is essential. Emh encourages endeavours to offer opportunities to work flexibly and from home, where the business need allows. Please see the attached job description and person specification for further details on the role, and the essential and desirable skills, experience and qualifications. Our Values Our Values are important to us at emh and we’re looking for a tenant liaison advisor who can live our values, and help embed them into the services we deliver. Our values are: Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our generous package includes: Competitive salary Contributory pension scheme Health cash plan – BHSF 39 days’ annual leave (including statutory days), increasing with length of service (pro-rata for part time) Flexible working A wide range of training and development opportunities (we are an Investors in People accredited organisation) Secondments Secondment opportunities support a developmental and motivating workplace, enabling colleagues to develop their knowledge, skills and experience and promote talent management across the business. Applications for secondments are open to colleagues who have: Successfully completed their probation, Have been employed for a minimum of 12 months, and Are performing satisfactorily in their substantive role. Prior to submitting an application for secondment, individuals must discuss with their line manager whether a secondment application would be supported by their department. Please see the secondment policy for full details regarding secondments. For further information about the role, please see attached Job Description and Person Specification. How to apply Please apply online with an up-to-date CV. “We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”