LET’S CUT STRAIGHT TO IT
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.
Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
LET’S TELL YOU MORE
As a Service Delivery Manager, on a 12 month contract, you’ll be responsible for ensuring seamless, end‑to‑end service delivery across your technology services. From service readiness and change management through to performance optimisation and continuous improvement, you’ll own the full lifecycle of service delivery and act as a key point of accountability for service quality, performance, and customer satisfaction.
You’ll work closely with delivery teams, operational colleagues, and third‑party partners to ensure services are designed, transitioned, and operated effectively, while driving insight‑led improvements that enhance service quality and reduce operational risk.
This is a pivotal role within the IT Operations team, offering the opportunity to influence strategic service outcomes, strengthen supplier performance, and help shape a culture of operational excellence, all whilst contributing to core service management processes.
You’ll take clear ownership of end‑to‑end service readiness and change management, ensuring services are designed, transitioned, and embedded into business‑as‑usual operations in a controlled and sustainable way. Working closely with project and delivery teams, you’ll ensure that services are genuinely ready to go live, with the right support models, documentation, and governance in place, and that full change control processes are applied appropriately to minimise risk and disruption.
You’ll be accountable for maintaining a robust, accurate service catalogue, ensuring service data, dependencies, and performance measures are clearly understood and transparently reported. Third‑party service delivery will sit firmly within your remit, with responsibility for managing supplier performance against agreed SLAs and KPIs, leading structured service reviews, and driving accountability and value from our partners.
Using performance insight, operational data, and colleague feedback, you’ll proactively identify opportunities for continuous improvement, service optimisation, and cost efficiency. You’ll play a key role in strengthening service stability, reducing avoidable incidents, and improving the overall colleague experience, helping to embed a proactive, improvement‑led service management culture across Technology.
You’llbe based at our Severn Trent Centre head office in Coventry.You’llwork within a dedicated team andwith thisbeing such a critical role,we’relooking for someone who canjoin us37 hours a week,working .
HOW WE WORK
You’lljoin a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities.That’swhy, we value in-person moments to keep our culture aliveand whyfor this roleyou’llusually find us in the office during our working hours.
WHAT WE’RE LOOKING FOR
You’ll bring strong experience in service delivery or service management, with a clear understanding of service readiness, change, and operational performance. You’ll be comfortable working across multiple stakeholders, able to translate between technical and business conversations, and confident holding partners and suppliers to account.
You’ll have a structured, analytical approach to service performance and reporting, combined with a proactive mindset and a genuine desire to improve how services are delivered. Strong communication skills, organisational capability, and the confidence to influence at all levels are essential.
Experience of IT service management frameworks (such as ITIL) and managing third‑party suppliers is highly desirable.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
HOW WE’LL REWARD AND CARE FOR YOU IN RETURN
It'snot just a job;it'sa career. We offer benefits that rewardgreat workand award-winning training to help you reach your potential. Plus,you'llcontribute to the environment and communitytoo. Here are some of our favourites:
* 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
* Annual bonus scheme (of up to £2,225, which is subject to eligibility)
* Family-friendly policies (includinga year off fully paid maternity and adoption leave)
* Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
* Sharesave – the chance to buy Severn Trentplc shares at a discounted rate
* Dedicated training and development with our Academy
* Electric vehicle scheme and retail offers
* Two paid volunteering days per year
LET’S GO
Wecan'twait to hear from you! Have an updated CV ready and spare five minutes to apply.We'lllet you know the outcome after the closing date, so keep an eye on your phone and emails.
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