Job Posting End Date: January 11 Who are we? We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive. The role What will you be doing? Administrator Apprenticeship, Group Policy Servicing Supporting the Group Policy Servicing team to deliver operational excellence. Looking to start your career in Business Administration? Join us as a Group Policy Servicing Apprentice and gain hands-on experience supporting key business processes and ensuring the delivery of operational excellence, and obtain a Level 3 apprenticeship in Business Administration Why This Role Matters Group Policy Servicing plays a vital role in supporting policy servicing within a regulatory framework. As an Administrator Apprentice, you’ll gain hands-on experience across a range of activities from managing data, learning about compliance to supporting operational delivery. What will you bring? What You’ll Be Doing Monitor mailboxes and managing communications. Prepare and collate MI reports for key stakeholders. Provide admin support including, data entry, quality checks, and resource planning support. Update and maintain the SharePoint site. Support governance, audit preparation, and compliance tracking. Organise team meetings and engagement activities like Star of the Quarter. Ensure compliance with regulatory requirements and company policies. Coordinate monthly Business Management reporting. Skills You Will Develop Business Administration fundamentals. IT proficiency with Microsoft tools and data analysis. Document production and quality assurance. Decision-making and problem-solving. Interpersonal, communication and influencing skills. Planning, organisation, and project management. The Behaviours We Value Customer-focused – You care about the needs of the end customer and their experience and are committed to providing helpful, friendly and effective support. Organised – You’re methodical and detail-oriented, able to manage multiple tasks and Deadlines, especially important when handling sensitive data. Communicative – You express yourself clearly, confidently and listen actively. Whether you're explaining something to a colleague, responding to a query, or collaborating with team members, you can tailor your communication to the audience. Curious – You’re eager to learn about the full scope of Unum, from onboarding a customer to in life management of the policy, and you ask thoughtful questions to deepen your understanding and improve how things are done. Collaborative – You enjoy working with others and know that great service is a team effort. You’re ready to support colleagues across the team and the wider business to deliver consistent, high-quality outcomes. Trustworthy – You handle confidential information with care and integrity, recognising the importance of discretion in your responsibilities. Proactive – You take the initiative, spot opportunities to improve processes, and follow through on tasks, especially when accuracy and timeliness matter. What You’ll Bring GCSEs (or equivalent) in English and Maths (Grade C/4 or above). Strong organisational and communication skills. Ability to handle confidential information with discretion. PC literate with good knowledge of Microsoft Word, Excel, and Outlook. Ability to work independently and as part of a team. Recently completed A Relevant Level 2/3 Qualification, this could be a T Level, A Level, BTEC, NVQ/SVQ Level 2/3, or a Level 2/3 Apprenticeship ideally in a Business studies related subject. Be available for full time work from March 2026 when our apprentice roles start. Have lived in the UK or European Economic Area (EEA) for at least 3 years by the start of the apprenticeship in March 2026. Be eligible to work full-time in the UK for the entire duration of the apprenticeshipQualification & Training Provider ST0070 Business Administration Level 3 Apprenticeship – Duration: 18 months (plus end point assessment period) Training Provider: Basingstoke College of Technology Compensation Salary: £24,000 Performance-based incentive: 8.5% (Paid in March) Company-funded Life Assurance and Group Income Protection Pension Scheme with generous company match (8-12%) 35 Days Holiday (Inclusive of Bank Holidays) Healthcare cash plan (Level 1) Free parking and onsite perks Ecologi carbon offsetting Why join us? At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk. Company: Unum UK