Be part of something new - help launch our brand - new Extra Care scheme in Lancaster Role: Extra Care Coordinator Department: Housing Operations Salary: £ 27,382 Location: Lancaster (with some travel during initial phase) Hours: 36.25 hours per week (Monday-Friday, 9am-5pm) Contract: Fixed Term Join Our Legacy of Change and Community At Progress Housing Group, we’re more than just homes - we’re a community. With over 900 colleagues across the organisation, we’re dedicated to supporting people to live independently and thrive. We’re excited to be opening a brand-new Extra Care scheme in Lancaster, and we’re looking for an Extra Care Coordinator who wants to play an important part in getting everything ready for launch. This is a great opportunity to join at the very beginning and make a real impact on the future of the service. What you’ll be doing As an Extra Care Coordinator, you will provide high-quality housing management and wellbeing support to tenants within our Extra Care schemes. Your day-to-day work will include: Keeping in regular contact with tenants to ensure their wellbeing Signposting and supporting access to external advice, support and advocacy Being a reassuring point of contact in emergencies during working hours Supporting positive relationships between tenants, families, agencies and the scheme Carrying out health & safety checks, scheme inspections and compliance tasks Responding to low-level ASB and helping resolve tenant concerns Supporting scheme activities and promoting independence What you’ll do before the scheme opens in May While the scheme is being finalised, you will: Complete a full induction and training period Liaise with local partners to plan onsite activities and community engagement Meet with potential applicants and support them through housing applications Assist another Independent Living scheme if needed (e.g., for cover) Work closely with the Extra Care Manager to prepare the scheme for launch Your main base will be Lancaster, with occasional travel to other schemes or sites as required. Mileage is fully reimbursed in line with our policy. What We Are Looking For You don’t need a care background - we welcome people from a range of sectors, including retail, customer service, housing and community roles. If you have strong people skills and want to make a difference, we’d love to hear from you. You’ll need: A full UK driving licence and access to your own vehicle Confidence using IT systems A positive, friendly and proactive approach Good organisation and communication skills Ability to build relationships and work as part of a team Experience in social housing, community support, health & safety or buildings management (helpful but not essential) What we offer We believe in creating a workplace where you feel supported, valued and able to grow. You can expect: Purpose-driven work - make a real difference to older adults’ independence Competitive salary and great pension scheme Generous holiday allowance Wellbeing support - access to mental health resources and our Employee Assistance Programme Learning & development opportunities Inclusive culture - be part of a team that celebrates diversity and collaboration How to Apply Click Apply Now, upload your CV, and complete our short application. Be sure to include a supporting statement that highlights why you’re a great fit for this role. Application Closing Date: 8 th March 2026. Interview Date: 18 th March 2026. We welcome applications from everyone, especially from underrepresented groups. Inclusion matters here.