Account Manager
Please make an application promptly if you are a good match for this role due to high levels of interest.
This is an exciting opportunity to help deliver meaningful impact, using your relationship-building skills to support positive change in how citizens interact with public authorities through high-quality digital tools.
Position: Account Manager
Location: Remote (UK-based travel)
Salary: £40,000 - £50,000 per annum
Hours: Full Time
Contract: Permanent
Closing Date: Sunday 7 December 2025
Interview Date: December 2025 (via video conference)
The Role
As Account Manager, you will be self-motivated and strategically driven to manage and grow the organisations client portfolio. You will take responsibility for building strong relationships, understanding client needs, and ensuring our digital products are embedded effectively within public sector organisations.
You will:
Be a trusted and reliable centre-point between clients and the organisation
Balance the needs of the client with the commercial aims of the business
Seek out early-stage client opportunities and influence them towards a successful
Become an expert in our products to help clients get the most from their tools and encourage uptake of additional services
Maintain strong and productive relationships with clients and wider council stakeholders
Work with the Head of Marketing to align communications activity with client needs
Represent the organisation at trade shows, conferences, and exhibitions to promote products and services
Identify and secure revenue from existing clients through additional product sales and service development
Write proposals and confidently present them in person or virtually, with team support as needed
Document and share client knowledge internally, contributing to continuous improvement
About You
We are seeking an enthusiastic and relationship-driven Account Manager who thrives on delivering excellent customer service, supporting clients, and spotting opportunities for growth.
You will have:
A proven track record in account management of a technical service, ideally within UK local government or the public sector
Strong people skills and the ability to build trusted, long-lasting relationships quickly
Willingness and curiosity to develop technical knowledge and understand the interplay between technical teams and clients
High technical aptitude with a strong willingness and ability to learn our products
Experience with Software-as-a-Service or similar technical environments (advantageous)
Excellent communication and negotiation skills, with confidence presenting to senior directors and elected representatives
Proficiency in collaboration tools, Google Docs, MS Office and CRM software
Ability to work remotely, independently, and proactively to manage and close opportunities
Effective teamwork and cross-departmental collaboration abilities
Willingness to travel regularly for client engagement
Benefits Include
£40,000 - £50,000 per annum (FTE)
Pension (4% employer, 4% employee)
Remote-first working with flexibility within a collaborative, supportive culture
Opportunities for professional development
UK-based role with the right to work in the UK required
About the Organisation
We are a commercial division of the UK civic technology charity, the team behind well-known services such as FixMyStreet, WhatDoTheyKnow, TheyWorkForYou and WriteToThem.
As part of a unique not-for-profit group, we provide services to citizens and public sector organisations, used by over 11 million people annually across 40+ countries. This role balances commercial objectives with the ultimate purpose of extending the reach and impact of our parent charity.
Application Instructions
Your application should consist of a CV and a covering letter (please anonymise by using initials rather than your name and remove identifying details). Your covering letter should explain your interest in the role and how your skills and experience meet the requirements.
Please note this role is being advertised by NFP People on behalf of our client.
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