IT Support Technician (Education sector) - IMMEDIATE START AVAILABLEStonehouse1 month temporary contract (ongoing beyond this) to cover permanent recruitment process (potential to be considered for this too)Working hours are 8.30am 5pm Monday to Friday (37.5 hours per week) with a 60-minute unpaid lunch break. £27,000-£30,000 dependant on experience
Ideal:
* PCs, MACs and operating systems including Windows 10 / 11 / OS X
* Basic Understanding of TCP/IP networking
* Office 365 and Microsoft Office 2016 / 2019 / installation and operating
* Microsoft products including
* Microsoft Teams, OneNote, OneDrive and SharePoint
* Wireless networking skills
* AV equipment including interactive whiteboards / screens
* Microsoft Exchange server online /
* 2016 / 2019
* Experience with MS Windows server
* 2016 / 2019
Desirable:
* Intune and End Point device management
* Jamf (or similar) and iPad device management
* Experience using Microsoft
* Cloud technologies in the IaaS, PaaS & SaaS arenas and implementation of projects in the cloud
* Knowledge of web services,
* API, REST, and RPC
Main Responsibilities and Key Accountabilities:
Oversee the maintenance and administration of the schools IT networks and cloud based services.
Provide high-level technical support to all users across the College, both academic and administrative.
Act as an escalation point for complex issues, deputizing for the IT Services Manager when required.
Distribute ICT consumables as necessary and manage IT assets effectively.
Utilize the service management system for:
oProblem investigation and diagnosis.
oImplementation of solutions and documentation of actions and findings.
oCommunication with users throughout support processes.
oEscalation of problems to 3rd line support as needed.
oCoordination with external agencies where required.
Manage and maintain user accounts within Active Directory.
Implement and manage user environments using relevant software such as Group Policy or Scriptlogic.
Proactively monitor and maintain College systems in alignment with established plans.
Ensure all new equipment warranties are registered, and IT asset registers are maintained.
Assist in the procurement of IT equipment, ensuring best value and compliance with school requirements.
Liaise with 3rd party suppliers and vendors and oversee licensing requirements and renewals of services.
Desktop & Application Support
Diagnose and repair PCs, Macs, laptops, tablets, peripherals, and applications.
Support all school software applications, including the School Management Information System, VLE, and library management system.
Provide support and maintenance for servers, including backup routines.
Installation, Configuration & Cyber Security
Ensure all College-owned devices are installed with required software and kept up to date with the latest security fixes.
Manage, monitor, and implement security systems and policies to protect the Colleges devices, users, and systems.
Collaborate with the IT team & MSP in planning and implementing IT solutions, deputizing for the IT Services Manager when needed.
Set up IT equipment for school events and prepare equipment and services in line with specifications and deadlines.
Ensure antivirus software is installed and operational across the network.
Oversee imaging of machines and configure/install new hardware and software, including updates.
Assist with physical installation, equipment movement, and infrastructure tasks.
Service Management
Provide high-quality technical support, advice, and guidance to staff, students, and trainee teachers.
Ensure all incidents and service requests are logged and managed appropriately on the Service Management system.
Retain ownership of incident and service request tickets, keeping users informed of status.
Escalate support tickets as necessary and work with the MSP and other stakeholders to achieve resolution.
Identify and document Known Issues and workarounds in the Knowledge Base.
Ensure incidents and service requests are resolved within target resolution times and solutions are documented.
Update records and documentation regarding supported networks and services following the ITIL framework.
Deliver IT support services in accordance with ITIL & ITSM, collaborating with the IT Services Manager and MSP.
General Duties & Accountabilities
Maintain and extend personal expertise in specific areas of IT to provide expert advice and support.
Build and maintain excellent relationships with Leadership Team, Management Groups, teaching, and support staff.
Research, evaluate, and recommend system technologies in collaboration with the IT Services Manager.
Stay updated on emerging technologies and tools, especially those relating to security.
Participate in training, educational opportunities, and professional development.
Assist in training and guiding an Apprentice as required.
Other benefits available include:
contributory pension scheme
reduction in school fees (40% for Nursery Class to Year 5, 60% for Year 6 to Year 13)
cycle to work scheme
free meals during school term-time
free use of gym, sports facilities, and swimming pool
training and development opportunities
free on-site parking
subsidised coffee-shop
JBRP1_UKTJ