FINANCIAL CUSTOMER SERVICE ADVISOR BRISTOL / HYBRID £30-40k Our client based in Bristol is looking to recruit a Financial Customer Service Advisor to join their team on a full-time, permanent basis. ABOUT THE ROLE As a Financial Customer Service Advisor, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers. RESPONSIBILITIES As a Financial Customer Service Advisor you will: * Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations. * Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments. * Maintain up to date with industry regulations and products. * Ensure accurate record keeping for all customer contact and decisions. * Liaise with other departments as needed. * Work in line with policies, procedures and SLAs. REQUIRED SKILLS & EXPERIENCE To be considered for the role of Senior Customer Resolution Executive, you must have: * Previous experience with vulnerable customers within a Financial Services/Banking environment is essential * Prior debt collections experience is preferred * Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner. * Ability to work to set targets and guidelines. * Strong IT skills with the ability to multi-task. NEXT STEPS If you’re professional, hard-working and interested in becoming a Financial Customer Service Advisor, apply today with your current CV! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Don’t miss out! Apply today