Overview
ICT Support Officer
Cardiff City Council
Salary: £40,777 - £45,091
Contract: Permanent, Full-time
Location: Cardiff / hybrid working
Responsibilities
* Build and maintain effective relationships with schools, stakeholders and internal teams through consultation and collaboration
* Develop and grow ICT services for schools, maximising customer value, income potential and service benefits
* Provide strategic and operational advice on school-based ICT projects, ensuring end user requirements are reflected in specifications
* Work with senior managers and ICT teams to plan, coordinate resources and deliver projects successfully
* Manage operational ICT services, including procurement, Service Desk incidents, SLAs, performance monitoring and reporting
* Drive service improvement, customer satisfaction, compliance, quality standards and health and safety
Experience / Qualifications
* Practical understanding of user experience and requirements analysis, with the ability to identify user objectives and define appropriate solutions and resources
* Experience in creating, implementing and managing service level agreements with suppliers and contractors, with a focus on continuous service improvement
* Proven track record in project management, ensuring effective planning and successful delivery of solutions
* Experience in developing and presenting business proposals, including business cases and statements of requirements, both verbally and in writing
* Demonstrable experience managing customer and supplier relationships, resolving issues and improving satisfaction where challenges arise
Benefits
* Annual salary between £40,777 - £45,091
* 33 days of annual leave per year after 5 years
* Local Government pension scheme
* 24/7 employee wellbeing service
* Flexible on hybrid working
This is a fantastic opportunity to join a fast paced environment, with a team built of strong technically minded people with the opportunity to expand on existing tech stacks and methodologies.
How to apply
If you believe you have the necessary skills and ambition for the ICT Support Officer role, please apply now or contact Kyle Fitzgerald at Sellick Partnership.
Closing date: Thursday 26 February 2026
Synonyms: IT Service Delivery Officer, ICT Service Delivery Officer, IT Operations Officer, ICT Infrastructure Officer, Education ICT Manager, School IT Services Manager, Digital Services Officer, IT Delivery Officer
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years\' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website
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