Join a Luxury Retreat Team Creating Unforgettable Guest Journeys
Looking for a rewarding Guest Relations role you can leave a lasting impression? Step into a career where no two days are the same - and where your passion for people, service, and storytelling helps shape a truly extraordinary guest experience in one of Dorset's most beautiful settings.
Why apply for this Guest Relations role?
This is more than just a front-of-house job. You'll be the heartbeat of the guest journey - supported by an outstanding team and exceptional employee benefits:
* £28,000 - £34,000 annual salary
* Private Medical Insurance
* Enhanced Pension Scheme
* Enhanced Annual Leave package
* Life Assurance
* Performance Related Annual Bonus Scheme
What you'll be doing:
You'll lead the guest experience from start to finish, acting as the go-to concierge and ambassador for this high-end retreat in Bridport. Your key responsibilities will include:
* Managing all guest communications from enquiry to post-stay
* Creating personalised schedules, experiences, and activity bookings
* Proactively handling feedback, special requests and guest needs
* Supporting CRM accuracy, GDPR compliance and upsell opportunities
* Coordinating with Housekeeping, F&B and Grounds to deliver 5-star service
* Supporting event delivery, marketing activations and guest communications
* Providing insight reports to help improve operational delivery
This is a hands-on, guest-facing role with evening and weekend shifts as part of the rota.
What we're looking for:
We're seeking the right person in Bridport who thrives in a dynamic, people-focused role. You'll bring:
* Experience in concierge, guest relations, or luxury hospitality
* Outstanding communication, problem-solving and coordination skills
* A passion for creating meaningful guest interactions and memorable stays
* Confidence using CRM systems and managing guest data
* The ability to multitask across departments and deliver to a high standard
If you're ready to bring your service skills and personality to a Guest Relations role where every detail matters - this could be your next career step.
Apply now - we'd love to hear from you.
Job Number │ GR9040825AH
Location │ Bridport
Role │ Guest Relations
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.