Job Description
Contract Operations Manager
Location: Wellingborough area
Salary: £55,000 - £65,000
Benefits Summary: 3pl
Our client is a leading 3PL provider with warehouse facilities, an extensive transport network, and specialist contract logistics management. They are a logistics provider of choice for their impressive customer portfolio.
Within this customer-focused role, we seek candidates who have excellent people management skills and can lead and develop key relationships with both internal and external customers. The successful candidate will be relentless in pursuit of service excellence and capable of identifying opportunities for improved productivity.
Responsibilities:
* Ensure the service and performance of the contract meet the customer's expectations.
* Maximise contract profitability, control costs, and manage weekly client meetings, reporting, KPI's, and service level targets.
* Work closely with the General Manager and operational team.
* Provide ongoing reporting on work streams and status updates.
Skills/Experience:
* Proven Contract Manager with experience managing complex clients in a 3PL environment.
* Experience managing open and closed nook accounts.
* Ideally experienced in bonded warehousing.
* Effective communicator with the ability to understand challenges and find solutions.
* Understanding of change management processes.
* Influential with good people skills and a collaborative approach.
* Capable of managing multiple priorities under pressure.
* Attention to detail with a clear, direct management style.
Processing Your Data
Bis Henderson Recruitment is a leading provider of recruitment, interim management, and consultancy services to the supply chain and logistics industry. We may store your CV and contact details for recruitment purposes. We always inform you when processing your data and adhere to the UK GDPR. All applicants must have the right to work in the UK as visa sponsorship is not supported for this role.
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