Overview
Recruiting tomorrow’s Army today. This is a full-time, permanent role based onsite at the Upavon, Wiltshire office. 37.5 hours per week.
Role and Location
Job title: Contact Advisor
Location: Upavon, United Kingdom
Time type: Full time • Contract type: Permanent
Office-based role with in-person training, hands-on support, and the opportunity to build strong relationships with colleagues in a collaborative setting. Induction includes a 1.5-day in-person induction at our Bovington offices.
Responsibilities
* Answer inbound calls from individuals interested in joining the British Army
* Respond to candidate enquiries via online webchat
* Update and maintain accurate records on internal systems
* Provide clear information about the recruitment process and next steps
* Escalate issues or queries when appropriate
* Support colleagues and contribute to a positive team environment
What we’re looking for
Essential
* Previous customer service experience, face-to-face or over the phone
* Confidence using Microsoft Office and ability to learn new systems
* Ability to work well independently and as part of a team
* Strong listening skills with the ability to capture information accurately
* Flexibility to work a shift pattern between 8.15am and 7.00pm
* A patient, empathetic and professional approach
Desirable
* Familiarity with army careers, would be an advantage
About Capita Recruiting Partnering Project (RPP)
At Capita Recruiting Partnering Project, we transform the British Army’s recruitment service. Our team aims to improve the entire recruitment and selection process for both the Regular Army and the Reserves, making the joining process less daunting and more transparent.
What’s in it for you?
* Salary of £25,155
* 23 days’ holiday, rising to 27, plus the option to buy additional leave
* A paid volunteering day each year
* Pension, life assurance, cycle to work scheme, and enhanced family leave
* Flexible voluntary benefits covering wellbeing, retail, travel and technology
* Access to employee network groups that champion inclusion and belonging
* Onsite parking, canteen and shop facilities
Equal Opportunities
Capita is committed to an inclusive, barrier-free recruitment process and working environment. We are an equal opportunity and Disability Confident employer. If you need adjustments during the recruitment process, please email reasonableadjustments@capita.com or call 07784 237318.
For more information about equal opportunities and adjustments, please visit the Capita Careers website. If you have questions not related to adjustments, please email the Talent Acquisition team - CPScareers@capita.com.
Additional information
Location: Upavon, United Kingdom
Time Type: Full time
Contract Type: Permanent
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and work to create better outcomes for our employees, clients, customers, suppliers and partners.
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