At OCS Group, we are recruiting for National Front of House Ambassador M&G who will deliver a first class, proactive and innovative 5* Front of House (FoH) experience to achieve customer ‘delight’.You will be working Monday to Friday, on a permanent shift pattern; 40 hours per week. Main Duties and Requirements :
1. Forge professional and beneficial relationships with the FOH Team, wider Operations Teams
2. Produce impressive client reporting including newsletters and updates demonstrating excellence
3. Be the Operational team’s focal point and expert in FoH service providing advice and support to improve services and client impact. Trouble shooter when required
4. Produce impressive client reporting including newsletters and updates demonstrating excellence
5. Create innovative solutions and services, constantly developing our model to maintain leading edge services when compared to the wider market
6. Implementing service innovations that enhance and maintain a seamless and personal customer journey and experience
7. Close collaboration with the security services department and as such you are expected to constantly develop your own skills in this area with regular training and meeting attendance
8. Ensure that you have received the necessary training so that you can competently perform your duties and responsibilities safely.
9. Participate in any communication activities through formal and informal channels on safety matters to ensure that there is a free flow of ideas
10. Take responsibility for reviewing the safe system of work for all FoH services
11. Raise any concerns over Health & Safety breaches in accordance with Company Procedure.
12. Drive consistency across the UK transferring best practice from the team and the wider market
13. Close collaboration with the security services department and as such you are expected to constantly develop your own skills in this area with regular training and meeting attendance
14. Participate in any communication activities through formal and informal channels on safety matters to ensure that there is a free flow of ideas
Qualifications & Knowledge :
15. Excellent communication, written and oral plus immaculately presented
16. Influencing skills and Leadership course
17. IT literate
18. Good presentation skills (including reporting)
19. Ideally Trainer Qualifications
20. Level of understanding of all aspects of working in a people-oriented service business and awareness of the market within which the business operates
21. Understanding of the wider market including best practice
Experience :
22. Managing high end Hotel or Corporate reception services
23. Leading & Managing service delivery teams according to Key Performance Indicators
24. Working in close collaboration with senior staff members
25. Forging, developing, and maintaining excellent relationships with the team and clients
26. Working with a service provider in this niche specialist sector