Company Description
At JDP we’re experts in civils drainage and water management. For over 50 years we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to be a one-stop shop for our customers. All this and focusing on excellent customer service is why we continue to succeed and grow. We also pride ourselves on being a great company to work for!
Job Description
JDP are looking for an experienced Credit Controller to join our established team on a maternity cover basis. This is a fantastic opportunity to work in a dynamic environment and play a key role in managing our credit control function.
About the Role
You will be responsible for managing your own ledger with an approximate value of £2 million, covering 750–1000 customers. This role requires excellent organisational skills, attention to detail, and the ability to work independently while meeting individual and team targets.
Key Responsibilities
1. Manage all aspects of credit control for your ledger
2. Prioritise workload and contact customers to ensure cash collection meets monthly targets
3. Accurately allocate all incoming payments to customer accounts
4. Communicate effectively with head office departments, branches nationwide & regional sales offices.
5. Handle incoming customer calls and resolve queries or escalate as needed
6. To resolve invoice queries and raise credit notes promptly
7. Make informed credit limit decisions and manage stop lists for overdue accounts
8. Troubleshoot recurring issues and implement solutions
9. Maintain and update customer credit limits, including obtaining higher limits for key customers through our credit insurance provider
10. Liaise with Solicitors on overdue debt
11. Follow company procedures to escalate potential bad debts
Qualifications
What We’re Looking For
12. Proven experience in credit control
13. Professional telephone manner and strong communication skills
14. High level of accuracy and attention to detail
15. Confident in using Excel spreadsheets
16. Knowledge of SAP Business One is advantageous but not essential
17. Good understanding of customer operations and best practices in customer service