Setup and Support Specialist – Fixed-term contract until 7th July 2027
Lowry is a visual and performing arts venue situated at the heart of MediaCityUK in Salford, one of the world’s most exciting culture and media destinations.
Based within Lowry, Quaytickets is an award‑winning ticketing agency operating at the heart of the UK’s live entertainment sector. We provide ticketing services for Lowry’s theatres, galleries and learning programmes, while also supporting over 20 clients nationwide. Our work covers theatre, visitor attractions and heritage railway and much more.
We are seeking a Setup and Support Specialist to join our team, responsible for delivering high‑quality ticketing system configuration and providing advanced support for escalated issues. This is a hands‑on, varied role that plays a key part in ensuring consistently high standards of service for venues and clients.
Key responsibilities
* Setting up and configuring ticketing systems for events, seasons and clients, ensuring accuracy, consistency and compliance with agreed requirements.
* Acting as an escalation point for complex system and operational issues, carrying out detailed investigation and resolution.
* Working closely with venues, promoters and internal teams to ensure systems support both operational delivery and commercial objectives.
* Supporting system changes, updates and new functionality, helping clients and colleagues to adopt new processes confidently.
The successful candidate will be organised, proactive and technically confident, with a strong sense of responsibility and a commitment to delivering excellent support. You will be comfortable managing multiple priorities, problem‑solving under pressure and working collaboratively with colleagues and clients.
Working pattern
The role includes working from home one weekend in every six weeks, with shifts on the allocated weekend running up to 8pm.
Benefits
* Complimentary and discounted theatre and live event tickets.
* Free car parking just a few minutes’ walk from the Lowry building.
* Paid day off for your birthday.
* Discounts at the bars, restaurant and gift shop located within the Lowry building.
* Access to Lowry’s Wellbeing Hub and to other health and wellbeing services, including counselling, physiotherapy and remote GP appointments.
* Group Life Assurance Scheme.
Lowry is committed to creating an inclusive workforce by reflecting and representing the diversity of Salford and the UK. We want to attract the broadest range of talented people to be part of Lowry – whether that is to work in our creative or support roles. We particularly encourage applications from the following two people groups who are currently under‑represented in our work force and in the wider performing and visual arts sector; those people who experience racism and marginalisation, including those from African, Caribbean, North African, LatinX, South Asian, East Asian and South East Asian heritage and their diasporas, those who are disabled, Deaf and neurodivergent or have long‑term health conditions.
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