Responsibilities
* Lead, support and champion the team to deliver excellence every day.
* Work towards KPIs and deliver on targets.
* Review data to drive performance, continuous improvement and celebrate success.
* Ensure the Bureau meets compliance metrics, passes internal audits, and operates to SOPs.
* Deliver fantastic customer service, process foreign exchange transactions and online orders accurately.
* Apply training to offer expert advice on products and services.
* Follow company processes and pay attention to detail to keep everything on track.
Benefits
* Private Medical, Dental, and Critical Illness Insurance (optional benefits).
* Discounted health checks and wellness screenings at preferential corporate rates.
* Wellbeing support programmes for physical, mental, and financial wellness.
* Bravo Benefits: Discounts across retail, travel, and lifestyle.
* Flexible shifts and voluntary overtime during busy seasons.
* 25 days holiday + bank holidays (pro-rata).
* Monthly bonus for meeting targets.
* Pension plan with Scottish Widows.
* Career development: access to training, learning pathways, and internal opportunities.
Qualifications
* Passionate people leader who leads from the front, bringing out the best in the team.
* Great communicator with an eye for detail, leaving no stone unturned.
* Experience driving and delivering revenue, performance and excellence.
* Strong retail-based background with a passion for great customer service and a positive can‑do attitude.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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