Team Leader Loans Agency & Bilateral Servicing & Operations Bromley, United Kingdom To proceed with your application, you must be at least 18 years of age. Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-emea/job/Bromley/Loans-Agency-Documentation-Lending-Fulfillment-Specialist\_25047247-1) Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-emea/job/Bromley/Loans-Agency-Documentation-Lending-Fulfillment-Specialist\_25047247-1) Refer a friend To proceed with your application, you must be at least 18 years of age. Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-emea/job/Bromley/Loans-Agency-Documentation-Lending-Fulfillment-Specialist\_25047247-1) Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-emea/job/Bromley/Loans-Agency-Documentation-Lending-Fulfillment-Specialist\_25047247-1) Job Description: Location: EMEA Job Title: Team Lead - Loans Agency & Bilateral Servicing & Operations Location: Bromley Company Overview : At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Location Overview: Join our bustling Bromley office, situated in one of London's greenest boroughs. Here you'll find plentiful and easy commuting routes, with central London just 15 minutes away by train. Job Description: An exciting opportunity has arisen for a Vice President to join the Loans Agency & Bilateral Servicing & Operations function, taking a senior leadership role within a high-performing team. Reporting to the Senior Operations Manager, this role oversees end-to-end operational delivery, ensuring effective servicing of complex loan portfolios while maintaining strong risk management, client service, and team performance. This is a visible role requiring technical expertise, leadership capability, and the ability to engage confidently with a wide range of stakeholders. You will lead day-to-day team operations, ensuring clear priorities, balanced workloads, and delivery to a high standard. You will drive operational discipline, proactively manage risks, and ensure issues and escalations are resolved efficiently and with clear ownership. You will also support continuous improvement across processes, controls, and team capability to meet evolving business needs. Key Responsibilities: Oversee daily operations, ensuring delivery against service level agreements and objectives Lead and develop the team, fostering accountability, collaboration, and continuous improvement Manage workload allocation and prioritisation to optimise team capacity Identify, assess, and mitigate operational risks while maintaining strong controls and governance Own complex issues and escalations, ensuring timely resolution and clear communication Act as a senior contact for clients and internal partners across key business areas Maintain oversight of agented and bilateral lending transactions, ensuring accurate and compliant servicing Ensure timely, accurate processing of loan lifecycle activities, including drawdowns, rollovers, rate fixings, assignments, revaluations, fee calculations, and reconciliations Oversee loan data integrity within LoanIQ Drive process improvements to enhance service delivery and reduce risk Support knowledge sharing, coaching, and team development What we are looking for: Experience in loan servicing, credit operations, or agency management, with strong technical knowledge of lending products and documentation Proven experience leading teams and complex operational processes Ability to manage competing priorities and deliver in a fast-paced environment Experience in risk management, escalation handling, and control frameworks Strong stakeholder management and communication skills Experience with LoanIQ (desirable) Skills that will help: Understanding of loan and legal documentation, including complex structures Strong attention to detail and risk awareness Analytical, solutions-focused approach Ability to balance immediate priorities with longer-term improvements Collaborative, client-focused leadership style Benefits of working at Bank of America: UK Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc. Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services. Access to an Employee Assistance Program for confidential support and help for everyday matters Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions. Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community. Bank of America: Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favorable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependents or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) " poster. View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf). Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.