A leading retail company in Northampton seeks a Real Time Analyst to support operational teams by managing planning and schedules. Responsibilities include monitoring inbound volume and agent attendance while ensuring service levels are met. Candidates should possess customer service experience, be well-versed in workforce management tools, and demonstrate strong analytical and communication skills. The role offers a rewarding benefits package including discounts, holiday options, and opportunities for personal development. #J-18808-Ljbffr