Weekend Customer Service Advisor (Hybrid) About the Role We’re looking for an enthusiastic and customer-focused Weekend Customer Service Advisor to join our client’s growing support team. This hybrid role is perfect for someone who thrives in a fast-paced environment and enjoys helping customers across multiple channels. Working exclusively at weekends, you’ll play a key role in delivering exceptional customer service via phone, email, and social media, ensuring every enquiry is handled promptly, professionally, and accurately. Working Hours: Saturday: 12:00pm – 8:00pm Sunday: 12:00pm – 8:00pm Key Responsibilities Respond to customer enquiries via phone, email, and social media in a timely and professional manner Provide outstanding support and resolve customer queries efficiently Monitor and respond to social media comments and messages, helping to build strong customer relationships Identify potential risks or issues using Outlook and internal systems, taking proactive steps to resolve them Maintain accurate customer records and ensure compliance with internal processes and standards Work collaboratively with the wider customer service team to deliver a seamless customer experience Systems & Tools Experience using CRM or ticketing systems (such as Halo) would be advantageous Familiarity with social media management platforms (such as Sprout) is beneficial About You Previous customer service experience within a fast-paced environment Excellent communication skills, both written and verbal Confident handling customer enquiries across multiple channels Highly organised, proactive, and able to manage competing priorities Professional and empathetic when dealing with sensitive or complex issues Why Apply? Hybrid working opportunity Comprehensive one-week office-based training A chance to make a real impact on customer experience Be part of a supportive and growing team How to ApplyTo apply, please click the link below or contact Kelly Ainsworth on 01908 208500 for more information.