We are seeking an experienced leader to join our team as a Customer Team Leader. In this role, you will be responsible for leading and motivating a team of customer service representatives to deliver exceptional customer experiences.
Key Responsibilities
* Foster a culture of excellent customer service, ensuring that every customer interaction is positive and memorable
* Develop and implement strategies to improve customer satisfaction and loyalty
* Lead by example, demonstrating the behaviors and values that we expect from our team members
* Mentor and coach team members to enhance their skills and performance
* Monitor and analyze customer feedback to identify areas for improvement
* Collaborate with other departments to ensure seamless communication and delivery of services
Requirements
* A strong background in customer-facing roles, preferably in a retail or hospitality environment
* Excellent leadership and communication skills, with the ability to motivate and inspire teams
* Proven track record of delivering results-driven initiatives that drive customer satisfaction and loyalty
* Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
* Ability to work effectively in a fast-paced environment, with multiple priorities and deadlines
* Flexibility to work a variety of shifts, including evenings and weekends
Benefits
* Ongoing training and development opportunities to enhance your skills and career progression
* A competitive salary and benefits package, including a pension scheme and employee discounts
* A collaborative and supportive work environment, with regular feedback and coaching
* The opportunity to work with a diverse range of customers and colleagues, promoting inclusivity and diversity
* A comprehensive employee assistance program, providing support for physical, mental, and financial wellbeing
About Us
We are committed to building a workplace that is inclusive, respectful, and supports the growth and development of our employees. We value diversity and believe that everyone deserves equal opportunities, regardless of their background or abilities.