About the role
We’re looking for a customer-focused IT Support Officer to join the team at BGL Corporate Solutions. In this role, you’ll be responsible for supporting the day-to-day operation of our IT systems and services. You’ll assist with maintaining internal infrastructure and provide hands-on support to staff across a wide range of IT issues. This is a great opportunity for someone with a solid technical foundation who enjoys solving problems and helping others.
About Us
BGL Corporate Solutions Pty Ltd is a market-leading supplier of Fintech Cloud Software based in Canterbury with over 12,700 clients in 15 countries around the world and operations in New Zealand, Singapore, Hong Kong, the Philippines and the United Kingdom.
Our fantastic global team of 240+ people have a reputation for delivering the highest quality Software as a Service (SAAS) solutions to the accounting industry specialising in self-managed superannuation funds and corporate compliance.
We are proud to share some of our recent achievements which are a testament to our culture and people:
Great Place to Work certified
AFR Best Places to Work Technology top 10
Mental Health First Aid Workplace Recognition
Australia's Best Workplaces for Women List
AFR BOSS Most Innovative Companies 4th time in 6 years
What you'll be doing
Provide Level 1 and 2 helpdesk support to end users, resolving technical issues promptly and professionally
Perform routine system maintenance and basic administrative tasks to ensure smooth IT operations
Troubleshoot a wide range of IT issues, including hardware, software, peripheral devices, and network problems
Monitor system alerts and proactively address potential issues before they escalate
Prioritize support tickets and escalate complex issues to the appropriate teams when necessary
Maintain accurate documentation of IT procedures, support tasks, and resolutions
Manage and update the IT asset inventory to ensure accurate tracking and reporting
What we're looking for
Certificate IV or Diploma in Information Technology, or 1–2 years of relevant experience
Strong knowledge of desktop hardware, operating systems, and software
Analytical and problem-solving abilities with a proactive approach to troubleshooting
Basic understanding of network systems and infrastructure, with the ability to quickly learn and adapt to new hardware and software platforms
Customer service mindset and motivated to help others resolve their IT challenges
Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users
Well-organized with the ability to maintain clear and thorough documentation
What we offer
We take pride in maintaining and continuously improving our culture which is why we welcome those who understand our values. We've consistently maintained an engagement score of 85% + and regularly ask our employees for feedback during engagement surveys, 1-on-1's, focus groups and coffee catch-ups. Our average employee tenure is sitting at 5+ years and we have so many exciting things planned for the future!
Benefits available to you include:
Additional annual leave, RDO's + the option to purchase extra leave
Hybrid working arrangement for all employees
Learning and development opportunities including annual development budgets, development plans, paid study leave and stretch opportunities
Social events including monthly lunches and annual events
Health and Wellbeing programs / EAP / Flu shots / Run club
Apply now
We review applications on an ongoing basis so encourage you to apply as soon as possible.
Please note we are only able to consider applicants with full working rights for Australia.
Unlock job insights
Salary match Number of applicants Skills match
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Information Technology Support Officer? Have you completed a qualification in ICT? What's your expected annual base salary?
We’re a dynamic team of 240 passionate individuals committed to delivering exceptional technology and remarkable client experiences. Those who find their home at BGL are values-driven, forward-thinking team players.
Our Culture: Fueled by our values and investing in our people.
Melbourne Roots: Proudly based in Melbourne, Australia (BGL HQ).
Global Teams: In Australia, China, New Zealand, the Philippines, Singapore and the United Kingdom.
Survey Says: 96% of BGLers recommend us as a great place to work!
We’re a dynamic team of 240 passionate individuals committed to delivering exceptional technology and remarkable client experiences. Those who find their home at BGL are values-driven, forward-thinking team players.
Our Culture: Fueled by our values and investing in our people.
Melbourne Roots: Proudly based in Melbourne, Australia (BGL HQ).
Global Teams: In Australia, China, New Zealand, the Philippines, Singapore and the United Kingdom.
Survey Says: 96% of BGLers recommend us as a great place to work!
Helpdesk Support | Australian Fintech Company
Quest Payment Systems Pty Ltd
9d ago
Help Desk & IT Support
Valuable People Recruitment
15d ago
IT Help Desk Operator (Onsite)
CCL Secure Pty Ltd
11d ago
What can I earn as an IT Support Officer
#J-18808-Ljbffr