Field Service Controller
Location: Cumbernauld, G68 9HQ
Hours: 37 hours per week | MondayFriday, 08:0016:00
Salary: Up to £28,000 per annum (DOE)
Are you an organised, confident communicator with a strong customer service mindset? Were looking for a Field Service Controller to join a busy Aftermarket team in a fast-paced, customer-focused environment.
Youll act as the key link between customers, engineers, and third-party providers, ensuring breakdowns and repairs are managed efficiently from first contact through to completion.
Key Responsibilities
* Handle incoming calls and coordinate field service activities
* Accurately log breakdowns and job details into central systems
* Communicate engineer attendance, updates, and ETAs to customers
* Prioritise vehicle-off-road (VOR) cases and escalate critical issues
* Manage warranty and chargeable repairs, including job numbers and parts coordination
* Liaise with third-party repairers and monitor job progress
* Collate engineer reports and close jobs accurately
* Update KPIs, job statuses, and submit warranty claims
* Maintain high standards of service administration and compliance
About You
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