Job Details
* South
* Newbury Cleanroom
* 6/1/2026
* Full-time
* Permanent
Introduction
We are looking for a proactive and customer-focused Account Manager to join our Cleanroom division. This is a key role responsible for managing and growing a portfolio of existing customers, delivering exceptional service, and identifying new business opportunities.
You’ll act as the voice of the customer internally, building strong relationships while driving retention, growth, and continuous improvement across your accounts.
Your Tasks
* Serve as the main point of contact for customers, ensuring a consistently high level of service
* Build strong, long-term relationships by understanding customer needs and future requirements
* Drive customer retention, identify growth opportunities, and support new business development
* Monitor and report on key performance indicators (KPIs), including retention, sales growth, and customer acquisition
* Analyse customer data, trends, complaints, and lost business to implement improvements
* Manage and negotiate customer service agreements and commercial terms, including pricing and renewals
* Address customer issues such as service concerns and outstanding debt in a professional and solution-focused manner
* Identify risks and opportunities within accounts and escalates where appropriate
* Ensure annual growth targets for your portfolio are achieved
Skills & Competencies
* Strong analytical and organisational skills
* Excellent communication and relationship‑building ability
* Highly customer‑focused with a proactive mindset
* Ability to influence and collaborate across teams
* Strong attention to detail with the ability to interpret data and drive improvements
* IT literate, including Microsoft Office
Cleanroom / Technical knowledge (desirable)
* Understanding of cleanroom environments, including ISO standards and contamination control
* Knowledge of cleanroom products (e.g., garments, gloves, goggles, mops)
* Awareness of sterilisation processes such as irradiation and autoclaving
* Familiarity with pharmaceutical or biotech quality standards
Experience & Qualifications
* Proven experience in account management, sales, or service management
* Experience selling technical or service-based solutions with ongoing customer support
* Strong track record of delivering growth and customer retention
* Degree-level education or equivalent experience preferred
* Experience in continuous improvement initiatives is advantageous
* Driving licence essential
We Offer
* Private Medical
* Employee Assistance Programme
* Life Assurance
* Company Car
* 33 Days Holiday
* On-site Parking
Salary
Circa £40,000.00
If you’re a driven Account Manager who thrives on building relationships and delivering results, we’d love to hear from you.
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