Retail Team Lead Shoreditch, England United Kingdom
At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price
.
What You’ll Be Working O
n:
Customer Experience & Serv
iceCustomer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experie
nceCollaborate with Market Manager and Community Lead on coordination of events and activations, taking ownership of product operations and merchandising se
tupSupport and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail le
velProcess cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience l
oopLeverage reporting to provide value in merchandising and store changes, driving positive sa
lesResolving CEOs in a timely manner in line with Kotn customer experience guideli
nes
Operat
ionsPerform managerial duties including closing, opening and standing in for Market Manager when ne
ededLead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organiza
tionTake initiative with ideating new processes to streamline operations and collaborate with Market Manager to provide a better omnichannel customer experi
enceSupervise professional inventory counts as requ
ired
Visual Merchand
isingLead execution of window installs and takedowns in alignment with corporate Campaign Dire
ctionTake ownership of merchandise presentation and maintenance to represent the brand vision and maximize revenue in accordance to visual guide
linesMaintain physical store cleanliness and organization to provide a safe and comfortable shopping enviro
nmentEnsure optimum product level volume is being upheld on the floor by restocking and communicating with the Market Manager when product levels ar
e low
What You’ll
Bring:
In
tegrityBe the face of the brand: maintains authenticity, live and communicate the Kotn values an
d ethos
Commu
nicationDemonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address oppor
tunities
Ada
ptabilityOptimistically acclimates to environments of change whether through process, industry or organ
izational
Col
laborationContributes to an environment that supports transparency and cooperation am
ong others
Additional Re
quirements:1-2 years experience in a leadership role at a mid-volume, customer-driven retail
environmentPrevious experience in operations and merchandis
e is a mustA diverse set of interests
and skillsMust have basic knowledge of Micr
osoft Excel