Job Description:
IT Operations Analyst | Solihull | £50,000 + Benefits
Are you a 3rd Line Engineer who thrives on more than just "fixing tickets"?
We are looking for a proactive IT Operations Analyst to join a growing team. This isn't just a maintenance role; you will be the backbone of the operational technology services, ensuring infrastructure is high-performing, secure, and ready for the future. Reporting to the Head of Infrastructure, you will work within a wider service operations team to drive real value for end users.
The Role
In this fast-paced, 3rd-line environment, you will manage and support the full spectrum of IT services. You'll be tasked with:
1. Infrastructure Excellence: Providing expert 3rd Line Support and proactively maintaining all systems to a high standard.
2. Cloud and Identity Management: Managing and maintaining Microsoft Azure, Entra ID, and Microsoft 365 Admin Portals (including Exchange, SharePoint, and Defender).
3. Operational Stability: Conducting root cause analysis for recurring incidents (Problem Management) and performing critical infrastructure and application upgrades.
4. Security and Compliance: Managing vulnerabilities, ensuring security patching, and adhering to strict ITIL core processes.
5. S...