Service Delivery Manager – Job Description
The purpose of this Service Delivery Manager role is to provide leadership and direction for the delivery of pre‑ and post‑sales services and support to customers in the South East area of England.
Responsibilities
* Managing customer relations: recognise customer needs and proactively manage relationships.
* Team liaison: work with district sales and project management to provide technical input in support of the Order Acquisition Process (OAP) and Order Realisation process (ORP).
* People management – lead and mentor a team of Field Service Engineers, ensuring service execution according to Philips procedures and performance management.
* Compliance – oversee service delivery compliance, report compliance issues to quality & regulatory functions at regional level, and ensure maintenance operations align with business service manuals and quality policies.
Qualifications
* Relevant experience in the med‑tech sector.
* Leadership skills.
* Field service management experience.
* Experience in a Customer Services environment.
* Commercial acumen.
* Experience leading and managing a team of technically skilled individuals.
* Technical problem‑solving expertise.
* Degree level education or equivalent.
* Full driving licence.
Benefits
We offer a competitive salary, performance bonus, family‑friendly policies, flexible benefits, and access to Philips University. Contact your recruiter for full details.
How we work together
This is a field‑based role serving customers in the South East of England, primarily in London and surrounding areas.
Equal Opportunities
Philips is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. If you require any reasonable adjustments for the interview process, please advise us.
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