Job Description
Job Purpose
To ensure our Care Professionals and clients receive the appropriate support and a consistently high-quality service.
Key Responsibilities
1. Schedule and manage day-to-day care visits, including short-notice changes due to sickness or availability
2. Conduct Care Professional support visits and ongoing competencies
3. Create, update, and audit client care plans and support with digital care planning
4. Handle client enquiries, consultations, and manage the care journey
5. Maintain accurate records using Home Instead’s systems and People Planner
6. Coordinate and conduct Care Professional and client introductions
7. Build and maintain positive relationships with clients, families, and healthcare professionals
8. Mentor and support Care Professionals
9. Maintain regular contact with both clients and Care Professionals
10. Participate in the on-call rota
11. Carry out client visits as required
12. Uphold Home Instead’s policies, including Equality, Diversity, and Equal Opportunities
Qualifications
Essential Criteria
13. NVQ Level 3 in Health & Social Care or willingness to work towards it
14. Previous experience in the care sector delivering a wide range of personal care services
15. Supervisory experience working with MAR charts and medication administration
16. Strong understanding of relevant health and social care legislation and regulations
17. Excellent communication and relationship-building skills
18. Confident using care management technology and supporting others in its use
19. Strong IT skills including Microsoft Office or Google Suite, and virtual platforms
20. Full UK driving licence and access to a vehicle
21. Organised, adaptable, and committed to delivering exceptional service
22. Ability to maintain confidentiality and adhere to current data protection standards
Additional Information
What We’re Looking For
We’re seeking someone who is:
23. Driven to achieve results and maintain high quality
24. Adaptable to change and responsive in a fast-paced environment
25. Customer-focused and passionate about care
26. A confident influencer and effective communicator
27. A team player who thrives on collaboration
28. Eager to learn and embody the values of Home Instead
Why Join Home Instead?
29. Be part of an award-winning organisation known for quality care
30. Work in a supportive and friendly team environment
31. Competitive salary and opportunities for progression
32. The chance to truly make a difference in the lives of others
Ready to take the next step in your care career? Apply today and help us continue delivering care that changes lives.