Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a highly experienced and strategic Director, CDD Ongoing Monitoring to oversee and manage the customer due diligence programme and help us unleash the potential of every business. Location: London, Birmingham or Manchester - hybrid working option available The successful candidate will possess a deep understanding of regulatory requirements, operational excellence and have a proven track record in building a leading CDD team. You will be responsible for developing and implementing robust monitoring frameworks, systems and controls to mitigate risks and ensure compliance with local and international regulations. What you’ll own as the Director, CDD Ongoing Monitoring Leadership: Lead and develop a high performing CDD Ongoing Monitoring team through effective talent acquisition, onboarding and training programmes. Develop and implement performance management frameworks, including clear performance objectives, regular performance reviews and career development plans to build a high performing CDD function. Foster a collaborative and inclusive team culture that promotes open communication, knowledge sharing and professional growth. Cultivate a customer-centric culture with a strong understanding of risk and an innovative, proactive mindset to balance regulatory objectives and exceptional customer experience. Identify areas of improvement and emerging threats and develop comprehensive training programmes to enhance capabilities and expertise. Stakeholder Management: Develop and maintain strong, positive relationships with internal and external stakeholders to foster collaboration and alignment. Effectively communicate CDD risks, mitigation strategies and regulatory requirements to senior management. Represent the CDD function in internal and external forums, advocating for the importance of CDD and building strong industry relationships. Influence and negotiate with stakeholders to achieve CDD objectives while balancing business needs. Collaborate with cross-functional teams to identify process improvements, enhance productivity, drive cost-effectiveness, and enhance the customer experience. Global Due Diligence and Financial Crime Programme: Implement a comprehensive ongoing monitoring programme aligned with regulatory requirements and internal policies and procedures. Establish and lead the day-to-day execution of the Global Due Diligence programme ensuring strict adherence to all relevant regulations and internal policies. Maintain oversight of emerging issues or concerns, proactively managing them from identification to resolution. Own the resolution of issues arising from internal and external audits and/or independent reviews, ensure timely remediation. Continuous Improvement Promote a continuous improvement culture across the CDD Operations Team to achieve optimal levels of efficiency and productivity. Identify areas for process optimisation to enhance the user experience, reduce customer friction and drive efficiencies. Ensure change is implemented effectively within the team with a seamless transition. Stay abreast of trends and industry best practices to ensure processes remain up to date and effective. Governance and Oversight: Oversee the day-to-day performance of the team ensuring efficient, accurate execution of CDD processes and timely resolution of issues. Produce and analyse management information reports to inform decision making and highlight key trends. Provide regular reports, illustrating the capabilities and outcomes produced by the CDD Operations Team, enabling CDD Leadership to set strategic direction and progressive KPIs. Ensure effective management and oversight of the teams’ pipeline and success metrics. What you'll bring Essential Minimum of 7 years’ experience in regulatory compliance and operational roles with a strong focus on customer due diligence. A demonstrable understanding of legal/regulatory requirements pertaining to CDD. Proven experience in managing and leading teams in a fast-paced environment. A strategic thinker with the ability to identify, mitigate and communicate risks and issues that could impact the organisation and the customer experience. Ability to build a positive culture of continuous improvement and learning, encouraging professional development opportunities and knowledge sharing initiatives. Ability to maintain strong relationships with stakeholders at all levels of the organisation, ensuring effective communication and alignment. Highly analytical and strong problem-solving skills, with the ability to interpret complex data and make informed decisions. It's a bonus if your have Experience in merchant acquiring. Relevant professional qualifications e.g. Diploma in AML or Financial Crime, CAMs certification. Experience using tools such as Orbis, Actimize, Salesforce. About the team To learn more about our winning teams, check out our world-class teams that own it every day. What makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. LICW Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. pridepass